Lead Home Care Operations Manager

Firefly Home Care LLC; Middlebury (IN); On-site; USD 70,000 - 95,000; Full time

Job summary

Firefly Home Care is seeking a hands-on Area Manager to lead home care operations across an assigned service area in Indiana. You will direct caregivers, support clients and families, manage staffing and scheduling, and address performance and service issues to ensure quality in-home care.

This leadership role requires strong communication, organization and a customer-service mindset, with a focus on recruiting and onboarding caregivers, building relationships, and maintaining documentation to

Qualifications

• Leadership or supervisory experience required.
• Strong communication and organizational skills.
• Ability to manage competing priorities and deadlines.
• Solid problem-solving and decision-making abilities.
• Customer-service mindset with focus on client satisfaction.
• Proficiency with basic computer and administrative tasks.

Responsibilities

• Lead and develop your team, providing direct leadership to caregivers and assigned employees.
• Manage scheduling and staffing, ensuring client shifts are appropriately staffed and addressing attendance and performance concerns.
• Deliver an exceptional client experience, building relationships with clients and families, and coordinating services and communication.
• Build a strong caregiving workforce, participating in recruiting, interviewing, and hiring caregivers, and supporting onboarding, skills validation, and training.
• Take ownership and follow through on client needs, addressing complaints and service concerns, and identifying clients at risk for dissatisfaction or discharge.

Skills

Leadership

Communication

Organization

Prioritization

Problem solving

Customer service

Computer skills

Job description

Firefly Home Care is seeking a hands-on Area Manager to lead home care operations across an assigned service area in Indiana. You will direct caregivers, support clients and families, manage staffing and scheduling, and address performance and service issues to ensure quality in-home care.

This leadership role requires strong communication, organization and a customer-service mindset, with a focus on recruiting and onboarding caregivers, building relationships, and maintaining documentation to