Lead Home Care Client Services Manager

Accentcare Inc; Waco (TX); On-site; USD 43,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Paid holidays

401k match

Flexible spending account

Health savings account

Calm app access

Employee assistance program

Scrub store credit

Pet insurance

Job summary

AccentCare Inc. seeks a Client Manager for Personal Care Services in Waco, TX. The role requires leading the Client Services team, coordinating caregivers, and ensuring high-quality client care at a busy branch.

This on-site position offers a Monday–Friday schedule, competitive salary of $43,000–$44,000 annually, and growth opportunities within a purpose-driven care organization recognized for excellence in patient service.

Qualifications

• High School Diploma or GED required.
• 60 hours or more of college coursework.
• 2+ years of supervisory experience in a healthcare facility, agency, or community-based setting.
• We’re flexible: 1 year of leadership experience + 30 hours of college credit can substitute.
• Home care, caregiving, or staffing experience preferred.
• Strong communication, organizational, and problem-solving skills.
• Must have valid driver’s license, reliable transportation, and auto insurance.
• Bilingual skills a plus, but not required.

Responsibilities

• Lead a team responsible for delivering exceptional client care and service while supporting the growth and success of the branch.
• Manage the day-to-day operations of the Client Services team, ensuring clients receive timely, high-quality care and support.
• Recruit, hire, train, and develop caregivers and team members to maintain a strong, reliable workforce.
• Oversee staffing and scheduling activities to ensure client needs are met and care services are delivered as planned.
• Build and maintain positive relationships with clients, caregivers, referral partners, and community stakeholders.
• Drive business growth by identifying opportunities to expand services and strengthen referral partnerships.
• Monitor client and caregiver satisfaction and proactively address concerns to ensure a positive experience.
• Ensure compliance with company policies, regulatory requirements, and quality standards.
• Provide leadership and support for on-call operations, helping resolve client and caregiver needs as they arise.
• Partner with branch leadership to implement company initiatives, improve processes, and achieve operational and business goals.

Skills

Communication skills

Organizational skills

Problem-solving skills

Education

High School Diploma or GED

60 hours of college coursework

Job description

AccentCare Inc. seeks a Client Manager for Personal Care Services in Waco, TX. The role requires leading the Client Services team, coordinating caregivers, and ensuring high-quality client care at a busy branch.

This on-site position offers a Monday–Friday schedule, competitive salary of $43,000–$44,000 annually, and growth opportunities within a purpose-driven care organization recognized for excellence in patient service.