Lead Helpdesk Engineer - Advanced Windows & 365 Support

Cqmedical; Pennsylvania; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous benefits

Opportunities for growth

Supportive team environment

Job summary

Cqmedical is looking for a Helpdesk Lead – Technical Support in Pennsylvania to oversee support for end users within the IT department. This role involves advanced troubleshooting of complex issues, support for Windows 10/11 and Microsoft 365, and mentoring junior staff. The ideal candidate has 3-5 years of relevant experience and a strong background in IT support, with skills in customer service and technical problem solving. The position offers opportunities for growth within a dynamic team.

Qualifications

• 3-5 years of experience in IT technical support or helpdesk roles.
• Experience troubleshooting Windows 10/11 endpoints in a business environment.
• Familiarity with device management tools such as Microsoft Intune.

Responsibilities

• Serve as escalation point for complex support issues involving endpoints.
• Provide escalation support for the Helpdesk Support Specialist.
• Support the operational effectiveness of the helpdesk by monitoring ticket queues.

Skills

Troubleshooting Windows 10/11

Support for Microsoft 365

End-user technical support

Networking concepts

Customer service skills

Mentoring

Tools

Microsoft Intune

Freshservice

PowerShell

Job description

Cqmedical is looking for a Helpdesk Lead – Technical Support in Pennsylvania to oversee support for end users within the IT department. This role involves advanced troubleshooting of complex issues, support for Windows 10/11 and Microsoft 365, and mentoring junior staff. The ideal candidate has 3-5 years of relevant experience and a strong background in IT support, with skills in customer service and technical problem solving. The position offers opportunities for growth within a dynamic team.