Lead IT Help Desk Specialist

Temple University Health System, Inc.; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Job summary

Temple Health is seeking a Lead Help Desk Analyst to guide the team and deliver frontline IT support at Temple Health Old Dental School, 3223 N Broad St, Philadelphia. The role focuses on diagnosing Tier 1 issues, escalating when needed, and maintaining incident records.

Requirements include a Bachelor's degree or equivalent experience, 2 years in lead roles, and 5+ years in Help Desk operations with Windows OS and MS Office proficiency. On-site work Monday to Friday.

Qualifications

• Bachelor's Degree in Computer Science or related field required.
• Combination of relevant education and experience may be considered in lieu of degree.
• 2 years Lead experience required.
• 5 years experience in Help Desk operations with PC support and customer service required.
• 5 years experience with Windows OS and MS Office required.

Responsibilities

• Lead team members and provide guidance to staff.
• Provide technical support and troubleshooting to end-users.
• Identify, diagnose, categorize and troubleshoot Tier 1 problems and advise on action.
• Document, resolve, and follow up on incidents using Help Desk tools.
• Coordinate scheduling to ensure Help Desk is operational during hours.

Skills

Lead experience

Help desk operations

Windows OS

MS Office

Education

Bachelor's degree in CS or related

Experience-based alternative considered

Job description

Temple Health is seeking a Lead Help Desk Analyst to guide the team and deliver frontline IT support at Temple Health Old Dental School, 3223 N Broad St, Philadelphia. The role focuses on diagnosing Tier 1 issues, escalating when needed, and maintaining incident records.

Requirements include a Bachelor's degree or equivalent experience, 2 years in lead roles, and 5+ years in Help Desk operations with Windows OS and MS Office proficiency. On-site work Monday to Friday.