IT Helpdesk & Hardware Deployment Specialist

American Expediting; Media (Delaware County); On-site; USD 45,000 - 65,000; Full time

Job summary

A logistics and transportation company is seeking an IT Helpdesk Technical Support Specialist in Delaware County, Media. This role focuses on providing technical support to employees, ensuring reliable access to technology, and requires expertise in Windows and Microsoft 365. Responsibilities include diagnosing issues, managing support requests, and aiding in hardware deployment. The ideal candidate has experience in helpdesk roles and strong problem-solving skills. This position requires on-site work in Philadelphia, PA.

Qualifications

• Proven experience in a helpdesk or technical support role.
• Strong knowledge of Windows operating systems and Microsoft 365 environments.
• Ability to work on-site in Philadelphia, PA providing hands-on technical support.

Responsibilities

• Provide remote and on-site technical support for hardware, software, and connectivity issues.
• Install, configure, maintain, and upgrade IT hardware including laptops and peripherals.
• Manage user accounts and permissions within Microsoft 365 environments.

Skills

Technical troubleshooting

Microsoft 365 knowledge

Problem-solving

Communication skills

Device deployment experience

Networking concepts

Tools

Freshdesk

Dispatch Science

Microsoft Dynamics

Power BI

Power Automate

Job description

A logistics and transportation company is seeking an IT Helpdesk Technical Support Specialist in Delaware County, Media. This role focuses on providing technical support to employees, ensuring reliable access to technology, and requires expertise in Windows and Microsoft 365. Responsibilities include diagnosing issues, managing support requests, and aiding in hardware deployment. The ideal candidate has experience in helpdesk roles and strong problem-solving skills. This position requires on-site work in Philadelphia, PA.