Lead Guest Services Associate - Flex Schedule

Pilot Company; Chicopee (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Tuition Reimbursement

Flexible Schedule

Weekly Pay

Job summary

Pilot Company in Chicopee, MA is seeking a Guest Services Associate to lead a shift of 1–2 cashiers and to accurately process all cash, credit, and debit transactions while delivering friendly service to every guest.

You will help complete end-of-shift reports, follow safety and policy guidelines, maintain a clean work area, upsell products, and resolve guest concerns. The role includes deli tasks, stocking, and support for travel center operations.

Responsibilities

• Lead a shift of one-to-two cashiers to process all types of cash, credit, and debit transactions
• Complete end-of-shift reports and close out procedures
• Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e., alcohol, tobacco)
• Maintain an organized and clean work area
• Use suggested selling methods to promote and sell products
• Ensure quality service is delivered to every guest
• Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
• Determine break schedules and team member placement during shift
• Assist with other travel center functions such as maintaining deli, cleaning showers and restrooms, stocking, making coffee, etc.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned
• Pay Rates Starting between: $16.94 - $23.00 / hour

Job description

Pilot Company in Chicopee, MA is seeking a Guest Services Associate to lead a shift of 1–2 cashiers and to accurately process all cash, credit, and debit transactions while delivering friendly service to every guest.

You will help complete end-of-shift reports, follow safety and policy guidelines, maintain a clean work area, upsell products, and resolve guest concerns. The role includes deli tasks, stocking, and support for travel center operations.