Lead Guest Services Attendant

Vail Resorts; Breckenridge (CO); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Free ski passes

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Training and professional development

Referral Program

Job summary

Vail Resorts in Colorado is hiring for winter seasonal roles including cooks, drivers, instructors, and guest services. You will greet guests, manage equipment valet, and assist with inquiries while working outdoors in winter conditions.

The positions offer competitive hourly pay with additional ski passes, discounts, and benefits. Starting wage ranges from $23.00 to $26.88 per hour, and the role requires seasonal commitment for Winter 2026/2027.

Qualifications

• 1+ year of guest services or front desk experience.
• High School diploma or equivalent.
• Some college experience preferred.
• Valid, active driver's license; MRV check required for driving roles.
• Ability to work outside in adverse winter conditions.

Responsibilities

• Greet guests by name and engage in conversation.
• Work outdoors in adverse winter conditions.
• Valet all ski/snowboard equipment with labels, then inventory and store.
• Receive, track, and transport members’ equipment at start/end of stay.
• Locate equipment and place on racks so it is accessible at start of day.
• Keep valet area organized and clean at all times.
• Assist guests with questions and follow through on requests.
• Place boots on dryers and store in lockers the following morning.
• Coordinate equipment drop-off and return with delivery services.
• Return all rental equipment in a timely fashion.
• Document tuning instructions and transport equipment to/from ski shop.
• Assist with inventory of consumables and restock as needed.
• Assist with phone calls and provide accurate information on amenities and prices.
• Cover public valet and front desk when needed.
• Other duties as assigned.

Skills

Guest service

Customer communication

Attention to detail

Education

High School diploma or equivalent

Some college experience

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Select how often (in days) to receive an alert: Create Alert

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Responsible for creating a welcoming first impression to guests by providingtimelydelivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service. Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing andmaintainingthevaletareand equipment racks. Demonstratepositiveattitude in stressful situations.

Job Specifications:

Starting Wage: $23.00/hr - $26.88/hr

Employment Type: Winter Seasonal 2026/2027

Shift Type: Full Time hours available

Minimum Age: At least 18 years of age

Housing Availability: Yes

Job Responsibilities:

Greet guests by name and appropriately engage in conversation

Work outdoors in adverse winter conditions

Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion

Receive, track, and transport members’ equipment at the start of each member’s stay, at the end of each day, or when members are done skiing/snowboarding

Locate ski/snowboard equipment and set out onappropriate racks, per each member’s expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member’s day on the mountain

Keep valet areaorganized and clean at all times

Assistguests by answering questions promptly and courteously and following through on special requests

Place boots on dryers at the end of each day, then neatly store boots in members’ lockers the following morning

Coordinate equipmentdropoff and return with delivery companies

Return all rental equipment ina timelyfashion

Document all ski tuning instructions, coordinate, and transport equipment to and from the ski shop

Assistinmaintainingrequired inventory for consumable products (hand warmers, paper products, beverage items, etc.) -- communicate to Lead or Manager when inventories are low and in need of restocking

Assistwith phone calls and providesaccurateinformationregardingamenities, services, and prices

Cover public valet and (inside) front desk when needed

Otherduties as assigned

Job Requirements:

1+ years of experience

High School diploma or equivalent -required

Some college experience - preferred

Prior guest service experience -required

Valid, active driver's license; can pass MRV check –required, if fulfilling a driving role

Microsoft Office (Word, Excel, PowerPoint) – preferred

Ability to work outside in adverse winter conditions -required

Ability to lift and transport 50 pounds -required

Must be able to work the whole season, to include scheduled weekends and holidays -required

Adherence to Presentation Policy -required

Demonstrates attention to detail –required

The expected pay range is$23.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 515692
Reference Date:07/14/2026
Job Code Function:Guest Services