Lead Guest Services Attendant

Vail Resorts; Truckee (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Free employee passes

Free ski lessons

40% retail discount

Wellness benefits

Training & development

Job summary

Vail Resorts in California is hiring for winter seasonal roles including Clubhaus and Ski Valet leadership. Start with a focus on exceptional guest service, handling reservations, and coordinating night and day operations to ensure a seamless guest experience.

The team delivers concierge services, locker access, and resort perks while maintaining the highest standards of professionalism in a fast-paced mountain setting.

Qualifications

• Previous guest service experience.
• Must be able to communicate fluently in English.
• Highly organized with multi-tasking ability in a fast-paced environment.
• Ability to lift 30 lbs, transport equipment, and move large rolling ski racks.

Responsibilities

• Model exceptional guest service with personalized interactions.
• Acknowledge guests promptly and build rapport, learning guests' names.
• Serve as on-floor operations leader for CLUBHAUS and Ski Valet.
• Handle guest information with confidentiality and integrity.
• Lead daily operations including opening/closing procedures.
• Train and coach team to improve service quality.
• Promote in-house events and resort activities.
• Ensure safety, cleanliness, and organization in all work areas.

Skills

Guest service

Communication

Teamwork

Tech-savvy

Organized

Problem solving

Tools

Microsoft Word

Microsoft Teams

Microsoft Excel

Outlook

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

The Lead for this department will be part of the CLUBHAUS and Ski Valet team. This department offers private lockers and slopeside equipment storage and is responsible for providing exemplary guest service while facilitating resort concierge services, locker services, valet ski/snowboard check, lessons, season pass and lift ticket needs. This position assists in leading the team through the following: communication with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing guests in resort details. If you have a passion for guest service, becoming a leader and providing guests with an Experience of a Lifetime, this is the perfect position for you!

Job Specification

• Starting Wage:
• Employment Type: Winter Seasonal 2026/2027
• Shift type:
• Minimum Age:At least 18 years of age
• Housing Availability:Yes

Job Responsibilities

• Model exceptional guest service by creating meaningful, personalized interactions, and consistently bringing Vail Resorts' commitment to Epic Service to life.
• Acknowledge all guests promptly, establish a strong rapport with guest, strive to learn 400+ members names, anticipate guest needs, and deliver exceptional guest service while maintaining high level professionalism and attention to detail in a fast-paced environment.
• Handle guest information and records with a high degree of confidentiality and integrity.
• Server as the on-floor operational leader and trusted expert for the CLUBHAUS and Ski Valet ensuring a seamless experience for guests and employees.
• Take ownership of complex guest needs, de-escalation, and service recovery situations, resolving concerns with confidence, empathy, and sound judgement. Direct bigger issues to upper management while upholding department rules and guest policies.
• Lead daily operations with presence and accountability, including opening and closing procedures, real-time decision making, break coordination, and service flow oversight.
• Support team success through training, hands-on coaching, knowledge sharing and in the moment guidance that builds confidence and capability across the team.
• Promptly respond to or delegate staff to respond to guest inquiries with accurate information and direction and make detailed reservations or recommendations according to individual needs
• Active in the promotion of in-house events, resort activities and events, weather and grooming reports, and assist in maintaining a current collection of vendor information.
• Monitor guest arrivals & check outs, assist guests with access to all CLUBHAUS and Ski Valet perks. Make sure all their equipment is well cared for, all reservations are made in a timely manner, assist with questions related to the product and Northstar.
• Promote a safe, organize and welcoming environment for guests and employees ensuring that operational standards are consistently met by maintaining cleanliness and organization in all work areas, inside and out, performing daily cleaning procedures such as restroom upkeep, vacuuming, snow removal, trash disposal, etc.
• Develop strong work relationships with other departments to ensure communication and teamwork is optimal while communicating guest requests. Demonstrate flexibility, ownership and team first mindset while supporting evolving business needs and preforming other duties as assigned
• Be proficient in our Resort Point of Sale system to sell/up-sell resort products such as locker rentals, equipment valet, ski school lessons, tickets, and season pass needs..
• Dress appropriately for the work environment, arriving on time regardless of weather conditions, and have the ability to work in all department locations as needed.
• Takes initiative, is team-oriented, performs additional tasks or projects as required or assigned, and participates in all mandatory staff meetings and trainings. Willing to cross train for other departments and help around the resort where needed.
• Adherence to all department and company policies and procedures, promote a positive and safe work environment, uphold Vail Resorts mission and values, support team, assist in the resolution of guest concerns, create work schedules, and hold staff accountable.

Job Requirements

• Previous guest service experience.
• Must be enthusiastic, friendly, well-presented, well-spoken, polite, guest-focused, and tech-savvy.
• Must have excellent communication skills and the ability to handle guest interactions in a professional and courteous manner while under pressure.
• Must be able to communicate fluently in English
• Must be highly organized, and capable of handling and prioritizing multi-dimensional tasks in a fast-paced environment.
• Must be self-directed, and time efficient with a strong attention to detail, ability to problem solve, multi-task, and work quickly.
• Ability to work as a team, maintain a positive attitude, and work well with the public and other departments.
• Experience with Microsoft Word, Teams, Excel, Outlook and the ability to learn new technology.
• Ability to lift 30lbs, transport ski/snowboard equipment, and move large rolling ski racks SAFEL
• Must be able to sit, stand and/or be moving for extended periods of time.
• Attain California Alcohol Server Certification within 30 days of employment - paid for by department.
• Maintains regular and consistent attendance, punctuality, and in uniform work ready by 7:30AM.
• Flexible schedule and the ability to work weekends, holidays, and extra shifts as nee

The expected pay range is$22.00/hr- $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.