Guest Experience Operations Leader

Marriott-International; Princeville (HI); On-site; USD 51,000 - 54,000; Full time

Job summary

Marriott Vacations Worldwide in Hawaii—Princeville is looking for a hands-on guest services leader in a non-exempt management role. The position pays an hourly rate with overtime per state and federal law, with qualifications including a high school diploma or GED and multi-year guest services experience, or a 2-year hospitality degree with relevant experience.

The role drives operations, guest satisfaction, and team development, balancing scheduling, service quality, and cost control at a

Qualifications

• High school diploma or GED with 4 years in guest services or related area.
• Or 2-year degree with 2 years of related experience.
• Demonstrated leadership and guest service orientation.

Responsibilities

• Leads operations team to meet guest tracking and productivity goals.
• Creates a motivating property environment focused on teamwork and service.
• Interprets guest satisfaction results and plans improvements.
• Oversees scheduling and staffing to meet demand.
• Ensures hospitality standards and policy compliance.
• Participates in interviewing and hiring of team members.

Skills

Guest services

Front desk

Team leadership

Customer service

Education

High school diploma or GED

2-year degree in Resort/Restaurant Management or Hospitality

Job description

Marriott Vacations Worldwide in Hawaii—Princeville is looking for a hands-on guest services leader in a non-exempt management role. The position pays an hourly rate with overtime per state and federal law, with qualifications including a high school diploma or GED and multi-year guest services experience, or a 2-year hospitality degree with relevant experience.

The role drives operations, guest satisfaction, and team development, balancing scheduling, service quality, and cost control at a