Lead Guest Service Associate - Sales & Guest Experience (West Jordan Landing)

NORTH AMERICAN WAX COMPANY LLC; West Jordan (UT); On-site; USD 9,987 - 19,286; Full time

Job summary

NORTH AMERICAN WAX COMPANY LLC is hiring a Guest Service Associate in West Jordan, UT. The GSA is responsible for creating a positive guest experience and educating clients about services and products. Responsibilities include selling wax passes, managing guest interactions, and maintaining a clean environment.

The ideal candidate will have a cheerful attitude and be committed to team success. Join us to be part of a friendly and passionate team dedicated to revealing beautiful skin!

Qualifications

• Positive attitude to create memorable guest experiences.
• Ability to educate guests on products and promotions.

Responsibilities

• Sell wax passes and manage guest flow.
• Educate guests on product benefits and promotions.
• Maintain cleanliness and organization of the center.

Job description

Job Details

Job Location: 7626 Campus View Dr Suite CG140 - West Jordan, UT 84084

Salary Range: $7.25 - $14.00 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Qualifications

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness.
• Other duties as assigned.