Lead Guest Service Associate - Sales & Guest Experience (University Place )

Anchor Point Management Group; University Place (WA); On-site; USD 23,000 - 26,000; Full time

Job summary

Anchor Point Management Group in University Place, WA is seeking a Guest Service Associate to deliver a cheerful, confident guest experience and drive sales in a cosmetics setting. The role centers on presenting the brand, assisting guests, and ensuring an exceptional first and last impression of every visit.

The GSA will sell passes, manage daily center operations, educate guests on product lines including Strut 365™, keep the front area stocked, and uphold all center policies while supporting

Qualifications

• High school diploma or GED required; or equivalent combination of education and experience.
• 1–2 years related experience or training preferred.

Responsibilities

• Sell wax passes and educate guests on products and promotions.
• Open and close the center and manage guest flow.
• Maintain front area and restock product shelves.
• Follow all corporate policies and dress code; arrive on time.
• Participate in community events and weekly sessions as needed.

Skills

Sales

Customer service

Education

High school diploma or GED

Job description

Job Details

Job Location: 3556 Market Place W Suite 110, University Place, WA - University Place, WA 98466 Salary Range: $17.50 - $18.75 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

• High school diploma or GED required; or one – two years related experience or training.
• Equivalent combination of education and experience will also be considered.