Guest Service Associate - Sales & Guest Experience

Anchor Point Management Group; Lacey (WA); On-site; USD 24,000 - 26,000; Full time

Job summary

Anchor Point Management Group invites applications for a Guest Service Associate at our Lacey, WA location. This sales-focused role emphasizes delivering a cheerful guest experience, handling check-ins and inquiries, and guiding guests through product options and promotions.

You will contribute to center sales and customer satisfaction while maintaining a welcoming environment. The role involves selling passes, assisting with reservations, and supporting daily center operations, with adherence

Qualifications

• Experience in customer-facing roles or retail sales.
• Ability to upsell products and promote services.

Responsibilities

• Sell wax passes and educate guests on product portfolio.
• Open/close the center and manage guest flow.
• Provide exceptional guest experience and answer questions.
• Maintain front-of-center area and restock merchandise.
• Promote in-center promotions and track guest requests.

Skills

Customer service

Sales experience

Education

High school diploma or GED

Job description

Job Details

Job Location: 1401 Marvin Rd NE Suite 108, Lacey, WA - Lacey, WA 98516

Salary Range: $17.13 - $18.75 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.