Lead Guest Service Associate - Sales & Guest Experience (Phoenix Moon Vlly )

Anchor Point Management Group; Phoenix (AZ); On-site; USD 21,000 - 23,000; Full time

Job summary

European Wax Center in Phoenix, AZ is seeking a Guest Service Associate to be the first and last impression of the guest experience. This is a sales-focused role that requires a cheerful, confident attitude and a passion for helping guests feel beautiful.

You will educate guests on the Strut 365™ program, promote Wax Passes, and help manage center flow while keeping the space clean and compliant with policies. This role supports sales goals and guest satisfaction.

Qualifications

• High school diploma or GED required; or one – two years related experience or training.

Responsibilities

• Sell wax passes.
• Opening and closing procedures of the center.
• Manage the flow of guests and assist with questions.
• Educate guests on European Wax Center products and promotions.
• Maintain front of the center and restock shelves.
• Follow all corporate policies and procedures.
• Participate in community events and marketing activities.

Skills

Customer service

Sales

Education

High school diploma or GED

Job description

Job Details

Job Location: 245 E Bell Road, Phoenix, AZ - Phoenix, AZ 85022

Salary Range: $15.50 - $17.00 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.