Lead Guest Service Associate - Sales & Guest Experience (Midvale Fort Union )

Anchor Point Management Group; Utah; On-site; USD 9,600 - 19,000; Full time

Job summary

European Wax Center in Midvale, UT is seeking a Guest Service Associate to help create a memorable guest experience. You will be the first and last impression, greeting guests, selling wax passes, and guiding them through the Strut 365 and promotions while maintaining a cheerful, professional demeanor.

This is a sales position requiring excellent customer service and product knowledge. Responsibilities include opening/closing procedures, managing guest flow, educating guests on products, keeping

Qualifications

• High school diploma or GED required; or one - two years related experience or training. Equivalent combination of education and experience will also be considered.

Responsibilities

• Sell wax passes and educate guests on products and services.
• Open and close procedures of the center per policy.
• Manage the flow of guests and answer questions as needed; track guest requests and associate availability.
• Educate guests on European Wax Center's product portfolio, Strut 365, and demonstrate products.
• Maintain the front of the center, restock shelves, and refill brochures and card holders.
• Educate guests on current in-center promotions and schedule weekly commitments.
• Arrive on time, adhere to dress code, and follow all corporate policies and procedures.
• Participate in community events and Strut Sessions when requested.
• Engage with guests to create a memorable experience and support center goals.
• Maintain center cleanliness and assist with other duties as assigned.

Skills

Customer service

Sales

Communication

Education

High school diploma or GED

Job description

Job Details

Job Location: 7036 Union Park Ave, Midvale, UT - Midvale, UT 84047

Salary Range: $7.25 - $14.00 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

QualificationsKnowledge and Skill Requirements

High school diploma or GED required; or one - two years related experience or training. Equivalent combination of education and experience will also be considered.