Lead Guest Service Associate - Sales & Guest Experience (Pinecrest)

NORTH AMERICAN WAX COMPANY LLC; Florida; On-site; USD 19,975 - 22,041; Part time

Job summary

NORTH AMERICAN WAX COMPANY LLC is seeking a Guest Service Associate in Pinecrest, FL. This role serves as a crucial point of contact for guests, focusing on delivering an exceptional experience while selling wax passes and maintaining center cleanliness.

The ideal candidate will have a cheerful demeanor, adhere to corporate policies, and participate in community marketing events. This position offers a salary range of $14.50 - $16.00 hourly, encouraging a positive atmosphere for both guests and team members.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center.
• Educating guests on product portfolio and Wax Passes.
• Maintaining the front of the center.
• Checking their schedule on a weekly basis.
• Arriving to work on time with appropriate dress code.
• Participation in community events.
• Creating a memorable guest experience.
• Maintaining and exceeding center goals.

Job description

Job Details

Job Location: 11417 S Dixie Hwy - Pinecrest, FL 33156

Salary Range: $14.50 - $16.00 Hourly

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness.
• Other duties as assigned.