Lead Guest Service Associate - Sales & Guest Experience (Hialeah)

NORTH AMERICAN WAX COMPANY LLC; Florida; On-site; USD 19,975 - 22,041; Part time

Job summary

NORTH AMERICAN WAX COMPANY LLC is looking for a Guest Service Associate (GSA) to provide excellent customer service and contribute to the overall guest experience. The GSA will be responsible for selling wax passes, assisting guests, and managing the center's daily operations.

Candidates should maintain a positive attitude, work well in a team, and be eager to educate guests on products and services. This role offers an hourly wage ranging from $14.50 to $16.00 and involves various responsibilities to ensure guest satisfaction.

Qualifications

• Sales position with a cheerful and positive attitude.
• Ability to work with a team and manage guest interactions effectively.
• Educating guests on products and promotions.

Responsibilities

• Sell wax passes and manage guest flow.
• Maintain center cleanliness and support promotions.
• Create memorable guest experiences and meet center goals.

Skills

Sales skills

Customer service

Time management

Job description

Job Details

Location: 589 W 49th St - Hialeah, FL 33012
Salary Range: $14.50 - $16.00 hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Qualifications and Duties

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness.
• Other duties as assigned.