Lead Guest Service Associate - Sales & Guest Experience (Culver City )

NORTH AMERICAN WAX COMPANY LLC; Culver City (CA); Presencial; USD 23.000 - 26.000; Jornada completa

Descripción de la vacante

North American Wax Company LLC is seeking a Guest Service Associate in Culver City, CA to be the first and last impression of guests. The role emphasizes cheerful service and effective sales of wax passes, while educating guests on products and promotions.

This position requires managing center flow, merchandise presentation, and adherence to dress code and company policies. It also includes participation in community events and internal Strut sessions to promote brand standards.

Formación

• Sales-focused front-line role in a spa environment.
• Must educate guests on services and promotions.
• Maintain front-of-center appearance and comply with dress code.

Responsabilidades

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed.
• Educating guests on European Wax Center's product portfolio, Strut 365 and demonstrating products, benefits and savings of Wax Passes.
• Maintaining the front of the center, restocking product shelves and refilling brochure and card holders.
• Educating guests on current in-center promotions.
• Checking their schedule on a weekly basis.
• Arriving to work on time with dress code and name tag.
• Following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in weekly Strut Sessions.
• Participate on Strut Bloomfire by commenting on questions and posts.
• Creating a memorable guest experience using EWC terminology and scripts.
• Maintaining and exceeding center and individual goals.
• Center cleanliness.
• Other duties as assigned.

Conocimientos

Customer service

Sales

Guest interaction

Descripción del empleo

Job Details. Job Location: 3817 B Overland Ave, Culver City, CA - Culver City, CA 90232 Salary Range: $17.00 - $19.00 Hourly

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.