Lead Guest Service Associate - Sales & Guest Experience (Hialeah)

Anchor Point Management Group; Florida; On-site; USD 20,000 - 22,000; Full time

Job summary

European Wax Center in Hialeah, FL is seeking a Guest Service Associate who will be the cheerful first and last impression of the guest experience. This sales-focused role emphasizes selling wax passes and promoting promotions, helping guests feel confident in their skin.

You will open and close the center, manage guest flow, educate guests on our product portfolio and Strut 365, maintain a tidy front area, and support marketing events and weekly Strut Sessions.

Responsibilities

• Sell wax passes to guests.
• Open and close the center.
• Manage guest flow and assist with inquiries.
• Educate guests on European Wax Center products and Strut 365.
• Demonstrate products and explain benefits of wax passes and consistency with waxing.
• Keep front of the center stocked and organized.
• Refill brochures and card holders.
• Inform guests about current in-center promotions.
• Check weekly schedule and arrive on time.
• Follow all corporate policies and procedures.
• Participate in community events and street team marketing.
• Attend weekly Strut Sessions or at least one per month.
• Engage with Strut Bloomfire by commenting on questions and posts.
• Create a memorable guest experience using EWC terminology.

Job description

Job DetailsJob Location: 589 W 49th St, Hialeah, FL - Hialeah, FL 33012Salary Range: $14.50 - $16.00 HourlyPosition Summary:

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

QualificationsDuties and Responsibilities:

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.