Lead Guest Service Associate - Sales & Guest Experience (Oak Park)

Anchor Point Management Group; Oak Park (IL); Vor Ort; USD 21.352 - 23.419; Teilzeit

Zusammenfassung

Anchor Point Management Group in Oak Park, IL is hiring a Guest Service Associate (GSA) to provide exceptional customer service and sell wax passes. This role requires a positive attitude and the ability to educate guests on products while maintaining the center's cleanliness.

The ideal candidate has a high school diploma or GED, with prior experience preferred. Responsibilities encompass managing guest interactions, maintaining store standards, and participating in community events. Join us for a rewarding career!

Qualifikationen

• High school diploma or GED required; or one to two years related experience or training.

Aufgaben

• Selling wax passes.
• Managing the flow of guests and assisting with questions.
• Educating guests on the product portfolio and current promotions.
• Maintaining the front of the center and ensuring cleanliness.
• Participating in community events.

Ausbildung

High school diploma or GED

Jobbeschreibung

Job Details: Job Location: 1117 Lake Street - Oak Park, IL 60301 Salary Range: $15.50 - $17.00 Hourly

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin.

Please note that this is a sales position.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365 and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness.
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one–two years related experience or training. Equivalent combination of education and experience will also be considered.