Lead Guest Service Associate - FL

Anchor Point Management Group; Deerfield Beach (FL); On-site; USD 20,000 - 22,000; Full time

Job summary

Anchor Point Management Group's Deerfield Beach location is seeking a Guest Service Associate to be the first and last impression for guests. This sales role requires a cheerful attitude and strong knowledge of European Wax Center offerings.

Responsibilities include selling wax passes, opening/closing the center, guiding guests through promotions, and maintaining the front area while ensuring a memorable guest experience and meeting center goals.

Qualifications

• High school diploma or GED required; or one–two years related experience or training.
• Equivalent combination of education and experience will also be considered.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed.
• Educating guests on European Wax Center's product portfolio, Strut 365™ and promoting Wax Passes and waxing benefits.
• Maintaining the front of the center including restocking product shelves and brochures.
• Educating guests on current in-center promotions.
• Checking weekly schedules.
• Arriving on time in proper dress code and name tag.
• Following all corporate policies and procedures.
• Participating in community events and street team marketing when requested.
• Attending all Strut Sessions and engaging on Strut Bloomfire.
• Creating a memorable guest experience using EWC terminology and scripts.
• Maintaining and exceeding center and individual goals.
• Center cleanliness and upkeep.
• Other duties as assigned.

Skills

Customer service

Sales

Product knowledge

Education

High school diploma or GED

Job description

Job Details

Job Location: 282 S Federal Hwy, Deerfield Beach, FL - Deerfield Beach, FL 33441

Salary Range: $14.50 - $16.00 Hourly

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities:

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.