Lead Guest Service Associate - Sales & Guest Experience (Phoenix Arcadia)

NORTH AMERICAN WAX COMPANY LLC; Phoenix (AZ); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental insurance

Vision insurance

Bonus incentives

Training & career advancement

Daily Pay

Employee Assistance Program

Team member assistance fund

Culture committee

Referral bonus

Job summary

European Wax Center in Phoenix, AZ is seeking a Lead Guest Service Associate to provide outstanding guest service in a fast-paced, sales-driven environment. This in-person role emphasizes greeting guests, promoting services, and contributing to center revenue.

The position offers full-time and part-time options with hourly pay ranging from $15.50 to $17.00, plus sales bonuses and a 401k match. Training and career advancement are highlighted in the benefits program.

Qualifications

• Strong sales and guest service skills.
• Leadership, communication and interpersonal abilities.
• Availability to work evenings and weekends.
• Retail, sales or beauty industry experience is a plus.
• Professional appearance and energy in a fast-paced environment.

Responsibilities

• Greet guests and create a welcoming environment.
• Assist in training Guest Service Associates.
• Promote services, products, and promotions to meet sales goals.
• Educate guests on exclusive product line.
• Manage front-desk operations including check-ins/outs, scheduling, calls, cash handling, and inventory control.
• Maintain a clean, professional center appearance.
• Lead by example to help peers reach their potential.

Skills

Sales & guest service

Leadership & communication

Target orientation

Retail/sales experience

Evenings & weekends

POS system

Tools

POS system

Job description

Job Details: Location: 4325 E Indian School Road, Phoenix, AZ 85018. Salary Range: $15.50 - $17.00 per hour, with Full-Time & Part-Time options, hourly plus sales bonuses. Work Location: In person.

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Goal-oriented mindset with a passion for hitting targets.
• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Benefits (Subject to eligibility)

• 401k Company Match.
• Health, Vision, and Dental Insurance (28+ hours/week).
• Generous Bonus Incentive 2x/month (Packages + Retail).
• Training and career advancement opportunities.

Perks

• Daily Pay.
• Employee Assistance Program.
• Team Member Assistance Fund.
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications

• Ability to work flexible days and hours.
• Ability to work weekends.
• A positive, friendly, upbeat and personable demeanor.
• Ability to receive and implement feedback.
• An ability to work independently with limited supervision.
• Ability to work in a fun, fast-paced environment.
• A professional appearance at all times.
• A strong desire to work with others and engage new associates with energy and enthusiasm for EWC.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Full understanding of the EWC values, vision and strategy.
• Sales experience is preferred.

The duties of this position may change from time to time. Pacific Wax, LLC, Cascade Wax, LLC and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.