Lead Guest Service Associate - Sales & Guest Experience (Phoenix)

Anchor Point Management Group; Phoenix (AZ); Vor Ort; USD 21.000 - 23.000; Vollzeit

Benefits dieser Stelle

Daily Pay

Employee Assistance Program

Team Member Assistance Fund

Culture Committee

Referral Bonus

Zusammenfassung

European Wax Center in Phoenix is seeking a Lead Guest Service Associate to deliver exceptional guest service while driving center revenue. This in-person role controls front desk operations, assists guests, and promotes services with a sales-driven mindset.

You will train peers, greet guests with energy, and help meet sales goals while maintaining a polished center. Evening/weekend availability is required; benefits include health coverage and bonuses.

Qualifikationen

• Experience in sales or customer-facing roles is preferred.
• Strong interpersonal skills with a friendly, energetic demeanor.
• Ability to motivate and train peers as needed.
• Comfort with promoting services and products to guests.

Aufgaben

• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, products and promotions; sell wax passes.
• Train and mentor Guest Service Associates.
• Manage front-desk operations: check-ins, check-outs, scheduling, calls, cash handling, inventory.

Kenntnisse

Sales

Guest service

Leadership

Communication

Jobbeschreibung

Job Details: Job Location: 2320 E Baseline Road Suite STE 144, Phoenix, AZ - Phoenix, AZ 85042, Salary Range: $15.50 - $17.00 Hourly, Full-Time & Part-Time Hourly + Sales Bonuses

Work Location: In person

Are you passionate about the beauty industry, love connecting with people, and thrive in a sales-driven environment? European Wax Center is hiring a Lead Guest Service Associate (also known as Front Desk Associate or Sales Associate) to deliver exceptional guest service while driving overall center revenue.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high-energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front-desk operations, including, but not limited to, check ins, check outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for your peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills
• Excellent leadership, communication and interpersonal abilities
• Goal-oriented mindset with a passion for hitting targets
• Previous experience in retail, sales, or the beauty industry is a plus
• Availability to work evenings and weekends

Benefits (Subject to eligibility)

• 401k Company Match
• Health, Vision, and Dental Insurance (28+ hours/week)
• Generous Bonus Incentive 2x/month (Packages + Retail)
• Training and career advancement opportunities

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee - Have fun while being the best!
• Referral Bonus - Generous Incentive to hire all roles!

Qualifications: Knowledge and Skill Requirements:

• Ability to work flexible days and hours.
• Ability to work weekends.
• A positive, friendly, upbeat and personable demeanor.
• Ability to receive and implement feedback.
• An ability to work independently with limited supervision.
• Ability to work in a fun, fast-paced environment.
• A professional appearance at all times.
• A strong desire to work with others and engage new associates with energy and enthusiasm for EWC.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system
• Full understanding of the EWC values, vision and strategy.
• Sales experience is preferred

The duties of this position may change from time to time. Pacific Wax, LLC, Cascade Wax, LLC and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.