Lead Guest Service Associate - Sales & Guest Experience (Arcadia)

Anchor Point Management Group; Phoenix (AZ); On-site; USD 21,352 - 23,419; Full time

Benefits offered by this job

401k Company Match

Health, Vision, and Dental Insurance

Generous Bonus Incentive

Training and career advancement opportunities

Daily Pay

Job summary

Anchor Point Management Group in Phoenix, AZ is looking for dedicated staff to join our team. The focus of this role is to assist in training Guest Service Associates while creating a welcoming and energetic environment for guests. Candidates should have strong sales and guest service skills, with previous experience in retail or beauty preferred.

The role involves managing front-desk operations, promoting services, and maintaining center appearance. Evening and weekend availability is a must. We also offer competitive compensation and a range of benefits based on eligibility.

Qualifications

• Strong sales and guest service skills.
• Excellent leadership and communication abilities.
• Previous experience in retail, sales, or beauty industry is a plus.

Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming environment.
• Manage front-desk operations including check-ins and cash handling.

Skills

Sales skills

Guest service skills

Leadership abilities

Communication abilities

Interpersonal abilities

Job description

Job Location: 4325 E Indian School Road, Phoenix, AZ 85018. Salary Range: $15.50-$17.00 hourly. Full‑time & part‑time positions available.

Key Responsibilities

• Assist in training Guest Service Associates.
• Greet guests and create a welcoming, high‑energy environment.
• Promote additional services, new products/promotions, sell wax passes and rebook guests to meet sales goals.
• Educate guests on our exclusive product line.
• Manage front‑desk operations, including check‑ins, check‑outs, reservation scheduling, confirmation calls, cash handling, and inventory control.
• Maintain a clean, professional, and organized center appearance.
• Be a model for peers, striving to lead others to their full potential.

What We’re Looking For

• Strong sales and guest service skills.
• Excellent leadership, communication and interpersonal abilities.
• Goal‑oriented mindset with a passion for hitting targets.
• Previous experience in retail, sales, or the beauty industry is a plus.
• Availability to work evenings and weekends.

Benefits (Subject to eligibility)

• 401k Company Match.
• Health, Vision, and Dental Insurance (28+ hours/week).
• Generous Bonus Incentive 2x/month (Packages + Retail).
• Training and career advancement opportunities.

Perks

• Daily Pay.
• Employee Assistance Program.
• Team Member Assistance Fund.
• Culture Committee – Have fun while being the best!
• Referral Bonus – Generous incentive to hire all roles!

Qualifications

• Ability to work flexible days and hours.
• Ability to work weekends.
• A positive, friendly, upbeat, and personable demeanor.
• Ability to receive and implement feedback.
• Ability to work independently with limited supervision.
• Ability to work in a fun, fast‑paced environment.
• A professional appearance at all times.
• A strong desire to work with others and engage new associates with energy and enthusiasm for EWC.
• Ability to communicate effectively through written and verbal interactions.
• Ability to learn and operate a POS system.
• Full understanding of the EWC values, vision and strategy.
• Sales experience is preferred.

The duties of this position may change from time to time. Pacific Wax, LLC, Cascade Wax, LLC and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all‑inclusive.