Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; University Place (WA); On-site; USD 23,000 - 26,000; Full time

Job summary

European Wax Center in University Place, WA is seeking a Guest Service Associate to deliver a cheerful guest experience and drive center sales. This sales role supports guests from arrival to departure, educating them about the product portfolio and Wax Passes, while maintaining a clean, well-stocked front area.

The position emphasizes guest satisfaction, accurate scheduling, and adherence to company policies. Weekend availability and team collaboration are important to success at this location.

Qualifications

• High school diploma or GED required; or 1–2 years related experience.
• Sales position; ability to educate guests on products and promotions.

Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed.
• Educating guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Maintaining the front of the center, including restocking product shelves and refilling brochure and card holders.
• Educating guests on current in-center promotions.
• Checking schedules on a weekly basis.
• Arriving to work on time wearing the dress code and name tag.
• Following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participating in weekly Strut Sessions.

Education

High school diploma or GED

Job description

Job Details

Job Location: 3556 Market Place W Suite 110, University Place, WA - University Place, WA 98466

Salary Range: $17.13 - $18.75 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.


• Opening and closing procedures of the center.


• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.


• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.


• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.


• Responsible for educating guests on current in-center promotions.


• Responsible for checking their schedule on a weekly basis.


• Responsible for arriving to work on time wearing the appropriate dress code and name tag.


• Responsible for following all corporate policies and procedures.


• Participation in community events and street team marketing when requested.


• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).


• Participate on Strut Bloomfire by actively commenting on questions and posts.


• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.


• Responsible for maintaining and exceeding center and individual goals.


• Responsible for center cleanliness


• Other duties as assigned.

QualificationsKnowledge and Skill Requirements

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.