Guest Service Associate - Sales & Guest Experience

NORTH AMERICAN WAX COMPANY LLC; Federal Way (WA); On-site; USD 24,000 - 26,000; Full time

Job summary

NORTH AMERICAN WAX COMPANY LLC in Federal Way, WA, seeks a Guest Service Associate to be the friendly first and last impression for guests. This sales position focuses on delivering welcoming service, explaining Strut 365 and Wax Passes, and guiding guests through the experience with knowledge and enthusiasm.

You will handle openings and closings, educate guests on products and promotions, maintain the front of the center, participate in community events and Strut Sessions, and uphold corporate

Qualifications

• High school diploma or GED required.
• 1–2 years related experience or training.

Responsibilities

• Sell wax passes.
• Open and close the center.
• Manage guest flow and assist with questions.
• Educate guests on European Wax Center products and promotions.
• Maintain front of center and restock shelves.
• Inform guests about current in-center promotions.
• Check weekly schedules and arrive on time.
• Follow corporate policies and procedures.
• Participate in community events and Strut Sessions.
• Create memorable guest experiences using EWC terminology.
• Maintain center cleanliness and exceed goals.

Skills

Customer service

Sales experience

Communication

Education

High school diploma or GED

1-2 years related experience

Job description

Job Details

Job Location: 1706 320th St, Federal Way, WA - Federal Way, WA 98003

Salary Range: $17.13 - $18.75 Hourly

Position Summary

The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

Qualifications

Knowledge and Skill Requirements: High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.