Guest Service Associate - Sales & Guest Experience

Anchor Point Management Group; Milton (WA); On-site; USD 24,000 - 26,000; Full time

Job summary

European Wax Center in Milton, WA is seeking a Guest Service Associate to deliver a warm, sales-driven experience. This role supports guests from arrival to departure, educating them on products and promotions while ensuring a polished center environment.

The position emphasizes selling Wax Passes, timely shifts, and strong customer service to help guests feel confident and beautiful in their skin.

Qualifications

• High school diploma or GED required; or 1–2 years related experience or training.

Responsibilities

• Sell wax passes to guests.
• Handle opening and closing procedures of the center.
• Manage guest flow and assist with questions; use the Reservation Book.
• Educate guests on European Wax Center's products, Strut 365, and Wax Pass benefits.
• Maintain front of center; restock shelves and brochures.
• Inform guests about current in-center promotions.
• Check weekly schedule and attendance.
• Arrive on time in proper dress code and name tag.
• Follow all corporate policies and procedures.
• Participate in community events and street team marketing.
• Attend Strut Sessions; monthly minimum if not scheduled.
• Engage on Strut Bloomfire by commenting on posts.
• Create a memorable guest experience using EWC terminology and scripts.
• Maintain and exceed center and individual goals; keep center clean.

Skills

Customer service

Sales

Product knowledge

Education

High school diploma or GED

Job description

Job DetailsJob Location: 900 Meridian Ave E, Milton, WA - Milton, WA 98371Salary Range: $17.13 - $18.75 HourlyPosition Summary: The role of a Guest Service Associate (GSA) is the first and last impression of the guest's entire experience, so it is important to always maintain a cheerful and positive attitude. A Guest Service Associate is able to work with like-minded individuals who share in their excitement and passion for Revealing Beautiful Skin. Even better, a GSA shapes the future of EWC and supports guests in feeling gorgeous, radiant, and confident in their own skin. Please note that this is a sales position.

Duties and Responsibilities:

• Selling wax passes.
• Opening and closing procedures of the center.
• Managing the flow of guests in and out of the center and assisting with questions as needed. The Reservation Book regarding the guest's requests and associate's availability.
• Responsible for educating all guests on European Wax Center's product portfolio, Strut 365™ and demonstrating products on guests, and benefits and savings of Wax Passes and consistency with waxing.
• Responsible for maintaining the front of the center, including, but not limited to, restocking product shelves and refilling brochure and card holders.
• Responsible for educating guests on current in-center promotions.
• Responsible for checking their schedule on a weekly basis.
• Responsible for arriving to work on time wearing the appropriate dress code and name tag.
• Responsible for following all corporate policies and procedures.
• Participation in community events and street team marketing when requested.
• Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month).
• Participate on Strut Bloomfire by actively commenting on questions and posts.
• Responsible for creating a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location.
• Responsible for maintaining and exceeding center and individual goals.
• Responsible for center cleanliness
• Other duties as assigned.

QualificationsKnowledge and Skill Requirements:

High school diploma or GED required; or one – two years related experience or training. Equivalent combination of education and experience will also be considered.