Lead Guest Relations

Resurrection Medical Center; Chicago (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Resurrection Medical Center in Chicago is seeking a Guest Relations Lead for the Security Department. You will supervise a team, ensure smooth guest relations operations, and interact professionally with staff and visitors.

The role requires excellent communication, leadership, and organizational skills; you will handle administrative tasks and contribute to performance improvement while adhering to hospital policies.

Qualifications

• High school graduate or equivalent.
• Healthcare reception or customer service experience preferred.
• Lead or supervisory experience.
• Strong communication and interpersonal skills.
• Ability to multi-task with attention to detail.
• Proficient in Microsoft Office.
• Bi-lingual preferred.

Responsibilities

• Oversee a team of guest relations staff to ensure smooth operations.
• Resolve issues and align team efforts with hospital protocols.
• Perform administrative tasks in the Security Department.
• Greet staff and visitors professionally and cordially.
• Participate in performance improvement activities and follow policies.

Skills

Customer service

Supervision

Communication skills

Multi-tasking

Attention to detail

Microsoft Office

Healthcare environment experience

Bi-lingual

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Overview

• Department: Security
• Schedule: Full time days
• Facility: Resurrection Medical Center
• Location: 7435 W Talcott Ave, Chicago, IL 60631

Responsibilities

The Guest Relations Lead role involves overseeing a team of employees to ensure smooth operations for guest relations. Incumbent is responsible for resolving challenges and aligning team efforts with the hospital protocols. Additionally, incumbent will perform various administrative assistant and clerical duties in the Security Department. This position interacts with leaders, physicians, employees and visitors, and will greet all staff and guests at the Facility with professionalism and kindness. Will participate in the department’s performance improvement activities. Understands and follows the organization’s policies, procedures and behavior standards.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• High School Graduate or equivalent.
• Previous receptionist or customer service experience, ideally in a healthcare setting.
• Lead or supervision experience
• Excellent communication, presentation and interpersonal skills.
• Ability to multi-task.
• Extreme attention to detail.
• Expertise in Microsoft Office.
• Bi-lingual, preferred.

Pay Transparency

Resurrection Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $15.75 to $22.81 The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf