Lead Guest Relations

Resurrection Medical Center; Chicago (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Resurrection Medical Center seeks a Guest Relations Lead to oversee a team ensuring smooth guest relations operations within the Security Department at 7435 W Talcott Ave, Chicago, IL. You will greet staff and visitors professionally and support department performance improvement initiatives.

The role requires previous receptionist or healthcare-related customer service experience, strong communication skills, and leadership capabilities.

Qualifications

• High School Graduate or equivalent.
• Previous receptionist or customer service experience, ideally in a healthcare setting.
• Lead or supervision experience
• Excellent communication, presentation and interpersonal skills.
• Ability to multi-task.
• Extreme attention to detail.
• Expertise in Microsoft Office.
• Bi-lingual, preferred.

Responsibilities

• Oversee a team of guests relations employees to ensure smooth operations in the Security Department.
• Resolve challenges and align team efforts with hospital protocols.
• Perform administrative assistant and clerical duties in the Security Department.
• Greet staff and guests at the Facility with professionalism and kindness.
• Participate in the department’s performance improvement activities.
• Understand and follow the organization’s policies, procedures and behavior standards.

Skills

Receptionist experience

Customer service

Supervision

Communication

Multitasking

Attention to detail

Microsoft Office

Bi-lingual

Education

High School Diploma

Tools

Microsoft Office

Job description

Overview

• Department: Security
• Schedule: Full time days
• Facility: Resurrection Medical Center
• Location: 7435 W Talcott Ave, Chicago, IL 60631

Responsibilities

The Guest Relations Lead role involves overseeing a team of employees to ensure smooth operations for guest relations. Incumbent is responsible for resolving challenges and aligning team efforts with the hospital protocols. Additionally, incumbent will perform various administrative assistant and clerical duties in the Security Department. This position interacts with leaders, physicians, employees and visitors, and will greet all staff and guests at the Facility with professionalism and kindness. Will participate in the department’s performance improvement activities. Understands and follows the organization’s policies, procedures and behavior standards.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• High School Graduate or equivalent.
• Previous receptionist or customer service experience, ideally in a healthcare setting.
• Lead or supervision experience
• Excellent communication, presentation and interpersonal skills.
• Ability to multi-task.
• Extreme attention to detail.
• Expertise in Microsoft Office.
• Bi-lingual, preferred.

Pay Transparency

Resurrection Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $15.75 to $22.81 The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf