Guest Relations Lead, Healthcare Security (Day Shift)

Prime Healthcare Services; Chicago (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Resurrection Medical Center in Chicago is seeking a Guest Relations Lead for the Security Department. You will supervise a team, ensure smooth guest relations operations, and interact professionally with staff and visitors.

The role requires excellent communication, leadership, and organizational skills; you will handle administrative tasks and contribute to performance improvement while adhering to hospital policies.

Qualifications

• High school graduate or equivalent.
• Healthcare reception or customer service experience preferred.
• Lead or supervisory experience.
• Strong communication and interpersonal skills.
• Ability to multi-task with attention to detail.
• Proficient in Microsoft Office.
• Bi-lingual preferred.

Responsibilities

• Oversee a team of guest relations staff to ensure smooth operations.
• Resolve issues and align team efforts with hospital protocols.
• Perform administrative tasks in the Security Department.
• Greet staff and visitors professionally and cordially.
• Participate in performance improvement activities and follow policies.

Skills

Customer service

Supervision

Communication skills

Multi-tasking

Attention to detail

Microsoft Office

Healthcare environment experience

Bi-lingual

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Resurrection Medical Center in Chicago is seeking a Guest Relations Lead for the Security Department. You will supervise a team, ensure smooth guest relations operations, and interact professionally with staff and visitors.

The role requires excellent communication, leadership, and organizational skills; you will handle administrative tasks and contribute to performance improvement while adhering to hospital policies.