Lead Guest Experience Coach - Grow a High-Impact Spa Team

Hiatus Day Spa & Med Spa; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Monthly bonus

Complimentary spa service

Job summary

Hiatus is seeking a Lead Guest Experience Coordinator to build and coach a team that delivers The Hiatus Way. You’ll manage schedules, budgets, and people, setting high hospitality standards from the moment guests arrive.

You’ll train staff, enroll members, and ensure a warm, organized spa environment. The role requires strong communication, leadership, and a passion for wellness, with evening/weekend availability.

Qualifications

• Experience leading a guest-facing team in a service business.
• Proven ability to recruit, train, and coach staff.
• Strong interpersonal skills and client-focused mindset.
• Excellent written and verbal communication.

Responsibilities

• Lead the way in delivering The Hiatus Way; best-in-class experience, customized results-driven services, expert treatment plans, and at-home care
• Train and coach your Guest Experience Coordinator team, building a group that's engaged, high-performing, and proud to be part of Hiatus
• Enroll new H-Circle members by educating guests on the benefits and value of the Hiatus Membership, and coach your team to do the same — consistently hitting membership conversion goals
• Ensure the spa environment is beautiful, welcoming, and always aligned with the Hiatus brand and standards
• Ensure all guests are greeted, checked in, and provided a tour of the spa
• Own the appointment schedule, monitoring it daily to maximize productivity and keep the guest experience seamless
• Upon the completion of the service, ensure guests are rebooked, their ticket is reviewed, and if they need additional home care
• Answer any calls not answered by the call center regarding any guest concerns, and serving as the point of contact for negative account balances and escalated issues
• Perform opening and closing duties, balancing all forms of payment and reporting any discrepancies immediately
• Coordinate spa groups and on-site events
• Take initiative to resolve guest complaints, partnering with the leadership team on solutions

Skills

Customer service

Leadership

Team building

Communication

Organization

Job description

Hiatus is seeking a Lead Guest Experience Coordinator to build and coach a team that delivers The Hiatus Way. You’ll manage schedules, budgets, and people, setting high hospitality standards from the moment guests arrive.

You’ll train staff, enroll members, and ensure a warm, organized spa environment. The role requires strong communication, leadership, and a passion for wellness, with evening/weekend availability.