Wellness Experience Lead - Coaching & Growth Champion

Heights Wellness Retreat; Texas; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive hourly pay

Commission and leadership bonus opportunities

Paid training and ongoing coaching

Complimentary monthly massage or facial

Wellness treatment and retail discounts

Job summary

Heights Wellness Retreat is seeking a team-oriented individual to partner with the Retreat Director in providing exceptional guest experiences. This role emphasizes leadership, sales coaching, and operational excellence.

Qualified candidates will have over a year of leadership experience, strong communication skills, and a positive growth mindset. The position offers flexible scheduling and a supportive team culture.

Qualifications

• 1+ year of leadership experience in retail, hospitality, wellness, fitness, or customer service.
• Proven sales and coaching success.
• Strong communication, organization, and conflict-resolution skills.

Responsibilities

• Partner with the Retreat Director to deliver exceptional guest experiences.
• Coach Wellness Consultants and support daily operations.
• Drive memberships, retail, and guest retention.

Skills

Leadership experience

Sales coaching

Communication skills

Conflict-resolution skills

Positive attitude

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Training & development
• Wellness resources
  
  

Elevate the Lives of the People We Touch

At Massage Heights Kingwood, we believe wellness begins with extraordinary people. Every guest deserves more than an appointment—they deserve a personalized wellness journey that leaves them feeling renewed, cared for, and on Cloud Nine.

As a Wellness Consultant Team Lead, you'll coach Wellness Consultants, create exceptional guest experiences, and drive sales performance through leadership, accountability, and inspiration. If you're passionate about developing people and achieving measurable results, we'd love to meet you.

Benefits & Perks

• Competitive hourly pay
• Commission and leadership bonus opportunities
• Career advancement and leadership development
• Paid training and ongoing coaching
• Beautiful spa environment
• Complimentary monthly massage or facial
• Wellness treatment and retail discounts
• Massage Heights Family Fund assistance
• Positive, team-focused culture
  
  

Schedule

• 6–8 hour shifts
• Retreat open 7 days a week
• Flexible scheduling based on business needs
• Some evenings, weekends, and holidays required
  
  

Position Summary

Partner with the Retreat Director to deliver exceptional guest experiences, coach Wellness Consultants, and support daily operations. This role combines leadership, sales coaching, guest service, and operational excellence to achieve performance goals.

Key Responsibilities

Leadership

• Lead by example with professionalism and accountability.
• Coach, motivate, and develop Wellness Consultants.
• Foster a culture of teamwork, recognition, and continuous improvement.
  
  

Sales & Guest Experience

• Coach consultative selling and personalized wellness journeys.
• Drive memberships, retail, enhancements, rebooking, and guest retention.
• Monitor KPIs and provide real-time coaching.
• Resolve guest concerns with professionalism and empathy.
• Promote services, memberships, retail products, and seasonal offerings.
  
  

Operations

• Support opening and closing procedures.
• Maintain retreat presentation and operational standards.
• Assist with inventory, compliance, and daily documentation.
  
  

Success in This Role

You'll Be Successful If You

• Deliver exceptional guest experiences
• Develop high-performing Wellness Consultants
• Grow memberships and revenue
• Improve guest retention and rebooking
• Maintain operational excellence
• Build a positive, accountable team culture
  
  

Qualifications

• 1+ year of leadership experience in retail, hospitality, wellness, fitness, or customer service
• Proven sales and coaching success
• Strong communication, organization, and conflict-resolution skills
• Comfortable working with performance metrics and technology
• Positive attitude with a growth mindset
  
  

Our Leadership Philosophy

At Massage Heights Kingwood, leaders coach rather than manage. We believe every guest interaction is an opportunity to create a meaningful wellness journey. Every recommendation should be thoughtful, every conversation genuine, and every guest should leave feeling like they've reached Cloud Nine.

Massage Heights is a nationally recognized massage and skincare franchise with locally owned Retreats dedicated to helping people live healthier, happier lives. We are committed to creating a workplace where team members feel valued, supported, and inspired to grow.

Apply today and help us Elevate the Lives of the People We Touch.

At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.

We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.

Join the Team at Massage Heights