Lead Guest Attendant

Hotelmc; Thornton (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hospitality team as a Lead Guest Attendant in Thornton, CO. This role involves team leadership, guest relations, and operational support. Ideal candidates will have hotel leadership experience and strong organizational skills. We offer competitive pay and benefits, including medical and dental coverage, along with opportunities for career growth.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Qualifications

• Minimum of 1 year’s experience in hotel leadership.
• Strong team building and communication skills.

Responsibilities

• Train and provide guidance to staff.
• Monitor guest feedback and ensure security.
• Assist with housekeeping and manage inventory.

Skills

Team Building

Organizational Skills

Time Management

Problem Solving

Communication

Education

Hotel Leadership Experience

Job description

Exciting Opportunity: Lead Guest Attendant at WoodSpring Suites in Thornton, CO!

About the Role: Hotel Management & Consulting is seeking an experienced and dynamic Lead Guest Attendant to join our team. If you are an energetic team leader with a passion for hospitality and team development, we want to hear from you! You will assist in leading some operations in the absence of the General Manager or assist them in leading the team, ensuring that our service standards are consistently exceeded.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $19.50 - $21.50.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Offering medical, dental, and vision benefits in addition to the company’s paid time off benefit for full-time employees.
• Employee Assistance Program: Complementary benefit provided to all employees to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Team Lead: Train and provide guidance to staff. Discuss staff performance discrepancies and training needs with General Manager. Attend and lead staff huddles.
• Financial: Post checks in PMS, complete weekly labor tracker, manage payment due reports, postpaid outs and receipts.
• Guest Relations: Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and ensure guest and property security.
• Housekeeping: Assign rooms to be cleaned by housekeeping and assist the GM in inspecting rooms.
• Other: Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
• Sales & Marketing: Assist with in-house guest sales and marketing initiatives to increase occupancy.
• Teamwork: Assist with housekeeping in rooms as needed and complete laundry duties and public space needs daily. Be flexible to cover employee shifts as needed to ensure operational continuity.
• Emergency Procedures: Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
• Other Duties as Assigned.

Preferred Qualifications:

• Minimum of 1 year’s experience in hotel leadership, including front desk and back-of-house operations.
• Strong team building skills.
• Excellent organizational, time management, and problem-solving abilities.
• Effective oral and written communication skills.
• Proactive in solving problems.

Physical Requirements:

• Repetitive climbing of stairs and occasionally ladders.
• Perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
• Ability to lift, push, pull up to 20lbs regularly, occasionally up to 50lbs.

Hotel Management and Consulting, Inc. reserves the right to modify, change, or apply this job description in any way the company desires. This description does not imply that these are the only duties to be performed by the employee. Employment remains “at will”.

We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, parental status, national origin, age, disability, political affiliation, military status, or other non-merit factors.

We comply with applicable laws governing non-discrimination and participate in E-Verify. Unlawful harassment and interference with job duties are prohibited. Reasonable accommodations are provided for individuals with disabilities. We are a Drug-Free workplace.