Lead Guest Attendant

Hotelmc; Cherry Hill Township (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking hospitality firm seeking a Lead Guest Attendant. In this dynamic role, you will lead operations in the absence of the General Manager, ensuring exceptional service standards. Join a small, dedicated team that values hard work and personal balance, with opportunities for career growth and development. If you have a passion for hospitality and team leadership, this position is perfect for you. Embrace the chance to make a difference in a supportive environment focused on excellence and teamwork.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Paid Time Off

DailyPay Access

Employee Assistance Program

Career Growth Opportunities

Qualifications

• 1+ year of hotel leadership experience, including front desk and back-of-house operations.
• Strong organizational and problem-solving skills.

Responsibilities

• Train and guide staff, manage performance issues, and lead staff huddles.
• Monitor guest feedback and ensure security while assisting with housekeeping.

Skills

Team Building

Time Management

Problem Solving

Effective Communication

Job description

Exciting Opportunity: Lead Guest Attendant at WoodSpring Suites in Cherry Hill, NJ!

About the Role: Hotel Management & Consulting is seeking an experienced and dynamic Lead Guest Attendant to join our team. If you are an energetic team leader with a passion for hospitality and team development, we want to hear from you! You will assist in leading some operations in the absence of the General Manager or assist them in leading the team, ensuring that our service standards are consistently exceeded.

Our Culture: We believe in a performance-based culture where hard work is balanced with respect for personal life. We offer equal opportunity and advancement based on merit, and operate with a small, efficient team of hospitality professionals.

Benefits:

• Hourly Rate: Dependent on experience, $19.00 - $21.00.
• DailyPay Access: Flexible pay options to access your earnings when you need them.
• Benefits: Medical, dental, and vision benefits in addition to paid time off for full-time employees.
• Employee Assistance Program: Complimentary benefit to assist with personal or work-related concerns.
• Career Growth: Opportunities for advancement within the company for dedicated employees.

Primary Duties:

• Team Lead: Train and guide staff, discuss performance issues with the General Manager, and lead staff huddles.
• Financial: Post checks in PMS, manage weekly labor tracker, and handle payment reports and receipts.
• Guest Relations: Monitor feedback, suggest amenities, and ensure security.
• Housekeeping: Assign rooms, inspect rooms, and assist in housekeeping tasks.
• Other: Manage inventory, email correspondence, build relationships with vendors and guests, and foster teamwork.
• Sales & Marketing: Support in-house sales and marketing initiatives to increase occupancy.
• Teamwork: Assist with housekeeping, laundry, and cover shifts as needed.
• Emergency Procedures: Follow emergency protocols and ensure security.
• Other duties as assigned.

Preferred Qualifications:

• At least 1 year of hotel leadership experience, including front desk and back-of-house operations.
• Strong team-building skills.
• Excellent organizational, time management, and problem-solving skills.
• Effective communication skills.
• Proactive problem-solving abilities.

Physical Requirements:

• Climbing stairs and ladders.
• Tasks involving kneeling, squatting, standing, sitting, bending, and twisting.
• Ability to lift, push, pull up to 20 lbs regularly, and up to 50 lbs occasionally.

Hotel Management and Consulting, Inc. reserves the right to modify this job description. This description does not imply exclusive duties and is not an employment contract. Employment remains at will and subject to change for accommodation purposes.

We provide equal employment opportunities and comply with all applicable laws. We participate in E-Verify. Harassment and discrimination are strictly prohibited. Reasonable accommodations are available for qualified individuals. We are a drug-free workplace.