Tour Guide Lead

Molson Coors Beverage; Golden (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading beverage company in Golden, Colorado, is seeking a Lead Tour Representative to welcome and guide guests during the Coors Brewery Tour. In this role, you will provide a memorable experience through engaging tours and exemplary customer service. Ideal candidates will possess strong communication skills, leadership experience, and the ability to manage guest interactions effectively. Join a dynamic team and enjoy benefits including community engagement and career development opportunities.

Benefits

Community engagement opportunities

Career development programs

Onsite pub with perks

Qualifications

• Must be 21+ years of age.
• Must have a valid driver’s license.
• Ability to stand/walk for shift duration.

Responsibilities

• Conduct hourly walking tours for groups, providing information and hospitality.
• Manage team and guest issues as the Manager in Charge on designated days.
• Assist with employee pub and special events.

Skills

Communication

Customer Service

Leadership

Education

High School Graduate

Job description

Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life’s moments. We’ve been brewing iconic brands for over 150 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.

We are Talent Brewers with our culture rooted in our core Values. We believe in our brands and our people, and that diversity is the key to a winning team culture. We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities. So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you.

The Headlines:

In the role of Lead Tour Representatives, you will represent Molson Coors as the first face-to- face point of contact with guests of the Coors Brewery Tour. You will p rovide hospitality services and one-on-one interactions, which will ensure a positive, informative and quality experience that is memorable to all customers.

The Responsibilities:

• Give a verbal hour long walking tour to groups of up to 14 people, pour beer to visitors, explain our beers and processes, drive tour busses of up to 14 people from our tour parking lot to our brewery while giving the visitors a short verbal tour while driving
• Change and move kegs
• Work at our onsite employee pub and various company events as support staff.
• Rotate through being the MIC (Manager in Charge) on designated days Thursdays-Mondays from 8am-6pm which includes being the only manager on site handling all guest issues, staffissues, process concerns, safety concerns, maintenance issues, housekeeping issues, weather and evacuation emergencies for up to 30 tour representatives and ~900 visiting guests in a day.
• Check the staff in/out, call in additional staff as needed, lunches are taken, step in with guest issues, lead the staff and guests in case of emergencies, and handle/report any issues that arise.
• Assist with trainings, events, working Bills (the employee pub).

The Other Qualifications:

• High School graduate
• 21+ years of age
• Must have valid driver’s license and be competent at driving
• Demonstrate strong verbal and written communication, team work, customer service skills, and
• Previous leadership skills
• Must be able to walk/stand for duration of shift as well as comfortable sitting for long period of time
• Must be able to lift up to 50 lbs
• Must be able to project your voice to a group of 14 people
• Must be able to memorize and deliver a 1 hour script to tour visitors
• Must be able to step in and take charge of confrontational situations, think clearly, and act appropriately
• Must be available 5 days a week/40 hours including Fridays, Saturdays, Sundays, and holidays with times ranging from 5:30am-12:30am

Work Perks that You Need to Know About:

• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities
• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are
• Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization
• Ability to grow and develop your career centered around our First Choice Learning opportunities
• On site Pub access to cool brand clothing and swag, top events and, of course... free beer and beverages!
• Work within a fast paced ast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experience

Job Posting Hourly Rate:$18.17-$23.65

Molson Coors is an equal opportunity employer. We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail [e-mail] .

About the company

The Molson Coors Beverage Company, commonly known as Molson Coors, is an American-Canadian multinational drink and brewing company headquartered in Golden, Colorado, USA, and Montréal, Québec, Canada.

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