Surgery Scheduler- Gastro

Duly Health and Care; City of North Tonawanda (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Paid time off

Parental leave

Culture of social impact

Job summary

Duly Health and Care is seeking a Surgery Scheduler to support the workflow of pre-op and scheduling activities at our Warrenville location. The role involves greeting patients, coordinating with physicians and facilities, and ensuring accurate pre-op testing and documentation for each case.

You will verify patient information and insurance, schedule tests, and maintain confidentiality while coordinating with billing to ensure proper charges.

Qualifications

• High school diploma or GED required.
• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

Responsibilities

• Greet patients in a friendly manner whether on the phone or in person.
• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.
• Verify patient personal and insurance information – coordinate pre-op testing per insurance.
• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.
• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.
• Contact patient to confirm procedure/surgery.
• Explain and verify proper prep instructions with patients, route to nurse if appropriate.
• Prepare all essential paperwork for referral coordinator and facilities.
• Verify daily doctor’s schedules, print and distribute to appropriate personnel.
• Maintain the strictest patient confidentiality.
• Work with billing staff to ensure all procedures are charged.
• Cover/fill-in for co-workers as needed.
• Track case volume and direct cases to facilities per direction of management team.

Skills

Customer service

Telephone handling

Computer skills

Education

High school diploma or GED

Job description

Surgery Scheduler -

• Full-Time, 40 hours/ week.


• Location: Warrenville


• Hours: Monday-Friday, 8:00-4:30pm.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.


• Access to a mental health benefit at no cost.


• Employer provided life and disability insurance. $5,250 Tuition Reimbursement per year. Immediate 401(k) match.


• 40 hours paid volunteer time off.


• A culture committed to community engagement and social impact.


• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Key Responsibilities

• Greet patients in a friendly manner whether on the phone or in person..


• Develop and maintain effective working relationships with internal physicians and with scheduling staff at facilities.


• Verify patient personal and insurance information – coordinate pre-op testing per insurance.


• Single point-of-contact for internal staff and external inquiries for all scheduled procedures.


• Schedule and/or reschedule pre-op lab and/or other testing before procedures and surgeries if necessary.


• Contact patient to confirm procedure/surgery.


• Explain and verify proper prep instructions with patients, route to nurse if appropriate.


• Prepare all essential paperwork for referral coordinator and facilities.


• Verify daily doctor’s schedules, print and distribute to appropriate personnel.


• Maintain the strictest patient confidentiality.


• Work with billing staff to ensure all procedures are charged.


• Cover/fill-in for co-workers as needed.


• Track case volume and direct cases to facilities per direction of management team.

Qualifications

• High school diploma or GED required.


• 2+ years prior surgery scheduling, telephone, computer and customer service experience.

The compensation for this role includes a base pay range of $16.30-24.50/hour, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.