Lead Generation Specialist

Paramita Tech Private Limited; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking remote medical receptionists to support a U.S.-based medical practice. This full-time, work-from-home position involves answering calls, scheduling appointments, and providing top-notch customer service. Ideal candidates will have experience in U.S. healthcare or banking call centers and possess strong communication skills. Enjoy the flexibility of working from home while contributing to a reputable healthcare provider. Full training is provided, making this an excellent opportunity for those looking to advance their careers in a supportive environment.

Benefits

Work-from-home flexibility

Full training provided

Opportunity to work with a reputed U.S. healthcare provider

Qualifications

• Minimum 1 year experience in U.S. healthcare call center or medical reception.
• Strong computer skills and excellent English communication skills.

Responsibilities

• Answer incoming phone calls from U.S. patients professionally.
• Schedule and confirm appointments using the practice’s system.
• Update patient information in Electronic Medical Records (EMR).

Skills

Call center experience

Proficiency in Microsoft Office

Experience with EMR systems

Knowledge of Medical Billing & Coding

Banking experience

Tools

EMR software

Scheduling tools

Job description

iTutormind Digital Education LLP— Remote

• Work from home

Qualifications

• Call center experience
• Proficiency in Microsoft Office
• Experience with EMR systems
• Knowledge of Medical Billing & Coding
• Banking experience

Full Job Description

We are hiring remote medical receptionists based in India to support a U.S.-based medical practice. This is a full-time, work-from-home position where you will answer incoming phone calls from patients, schedule appointments, and provide exceptional customer service.

Ideal candidates have experience working in a U.S. healthcare call center, U.S. medical office, or have answered phone calls for U.S. banks or insurance companies.

Key Responsibilities

• Answer incoming phone calls from U.S. patients professionally and courteously.
• Schedule, reschedule, and confirm appointments using the practice’s system.
• Accurately update patient information in Electronic Medical Records (EMR).
• Assist callers with questions regarding services, insurance, billing, and policies.
• Escalate urgent or emergency calls appropriately.
• Perform administrative tasks as assigned.

Qualifications

• Minimum 1 year experience in U.S. healthcare call center, U.S. medical reception, or U.S. banking support.
• Excellent spoken and written English communication skills.
• Strong computer skills, including EMR software, scheduling tools, and Microsoft Office.
• Must have a quiet home office setup and high-speed internet.

Preferred Backgrounds

• Medical BPO experience with U.S. clients
• Virtual assistant experience for U.S. clinics or hospitals
• U.S. insurance or banking customer support
• Experience with Athenahealth, Kareo, or similar EMR platforms (preferred)

Additional Details

• Location: Work from home
• Working Hours: Monday to Friday, U.S. business hours (night shift IST)
• Work-from-home flexibility
• Full training provided
• Opportunity to work with a reputed U.S. healthcare provider

Job Type: Permanent

Schedule:

• Monday to Friday
• Night shift

Experience:

• Customer support: 1 year (Required)
• U.S. Healthcare: 1 year (Required)
• U.S. banking customer support: 1 year (Preferred)