Lead Funnel Ops & Automation Architect

Uber Technologies Inc.; San Francisco (CA); On-site; USD 106,000 - 118,000; Full time

Job summary

Uber Technologies Inc. in San Francisco is seeking a Revenue Operations professional to own the lead funnel from entry to seller action, collaborating with Sales, Marketing, Engineering and external vendors to translate needs into scalable, automated processes.

You will own LeanData-based routing, define performance metrics, diagnose bottlenecks, and drive iterative improvements to speed, accuracy, and conversion across the GTM ecosystem.

Qualifications

• 3+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, Business Operations, GTM Systems, or a similar field
• Bachelor's degree
• Experience with lead and record routing in LeanData or similar tool

Responsibilities

• Own the operational health of the lead funnel from entry → qualification/processing → assignment → seller action. Establish and monitor performance metrics, identify friction and leakage, and proactively drive corrective actions
• Serve as the business owner for LeanData and lead-routing operations. Maintain routing logic, assignment rules, SLAs, exception handling, and ownership processes to ensure opportunities consistently reach the right seller
• Own the measurement and continuous improvement of speed-to-lead. Diagnose sources of delay, quantify business impact, and partner with Sales, Operations, and Technology to improve response times
• Manage provisioning, configuration, and ongoing support for key funnel technologies. Turn recurring issues and support requests into systemic improvements, standardization, and automation rather than one-off fixes
• Develop and maintain the reporting and analytical framework needed to understand funnel performance, including volume, routing accuracy, SLA attainment, aging, rejection, reassignment, seller action, and conversion
• Identify manual, repetitive, or error-prone processes and translate them into opportunities for workflow automation. Partner with Revenue Tech and Engineering to implement scalable improvements
• Identify high-volume seller questions and funnel pain points that can be addressed through self-service, AI-powered guidance, or autonomous support. Define the desired seller experience, measure effectiveness, and continuously improve the use cases
• Own communication around funnel health, operational issues, changes, and performance. Establish clear owners for problems and ensure issues are driven through resolution across Sales, Marketing, Operations, and technical teams
• Proactively identify opportunities to simplify the funnel, improve seller experience, reduce manual work, and increase conversion. You will be expected to find the problem, understand the root cause, and help drive the solution rather than wait for a request

Skills

Analytical thinking

Problem-solving

Communication skills

Ownership

Education

Bachelor's degree

Tools

LeanData

Salesforce

SQL

BI tools

Job description

Uber Technologies Inc. in San Francisco is seeking a Revenue Operations professional to own the lead funnel from entry to seller action, collaborating with Sales, Marketing, Engineering and external vendors to translate needs into scalable, automated processes.

You will own LeanData-based routing, define performance metrics, diagnose bottlenecks, and drive iterative improvements to speed, accuracy, and conversion across the GTM ecosystem.