GTM Funnel Ops & Automation Specialist

Uber Technologies Inc.; New York (NY); On-site; USD 106,000 - 118,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber Technologies Inc. in New York is seeking a Funnel Operations & Automation lead for the Uber for Business Revenue Tech team.

You will own the health of the lead funnel from entry to seller action, drive performance improvements, and work with Sales, Marketing, Engineering, and vendors to implement scalable automated workflows. You will develop metrics, fix bottlenecks, and translate business needs into robust processes and technology solutions.

Qualifications

• 3+ years in Revenue Operations, Sales Ops, Marketing Ops, Business Ops, GTM Systems, or similar.
• Bachelor’s degree required.
• Experience with lead and record routing in LeanData or similar tool.
• Experience with CRM and GTM technologies and managing operational processes at scale.
• Strong analytical and problem-solving skills with data-driven approach.
• Experience defining or improving operational KPIs and SLAs.
• Ability to translate business requirements into clear process and technology requirements.
• Strong communication skills across Sales, Marketing, Operations, and Tech.
• High ownership and initiative; drive issues to resolution.
• Salesforce experience, esp. Leads, Contacts, Accounts, Campaigns, Opportunities.
• Experience with lead lifecycle management, speed-to-lead, funnel conversion, or routing SLAs.
• Familiarity with SQL, BI tools for funnel analysis.
• Experience with workflow automation, integrations, or low-code/no-code tech.
• Familiarity with AI-enabled workflows in GTM operations.

Responsibilities

• Own the operational health of the lead funnel from entry through qualification, processing, assignment, and seller action.
• Serve as business owner for LeanData and lead-routing operations; maintain routing logic and SLAs.
• Own measurement and speed-to-lead improvements; diagnose delays and partner to accelerate response.
• Manage provisioning and support for funnel technologies; convert issues into systemic automation.
• Develop reporting framework to understand funnel performance: volume, routing accuracy, aging, reassignment, conversion.
• Identify manual processes and translate to scalable automation with Revenue Tech and Engineering.
• Address high-volume seller questions with self-service or AI-guided support; measure effectiveness.
• Communicate funnel health and issues; assign owners and drive cross-team resolution.
• Proactively simplify the funnel and increase conversion by isolating root causes and implementing solutions.

Skills

Revenue Operations

LeanData routing

CRM tools

GTM processes

Analytical skills

KPIs & SLAs

Process orientation

Requirements translation

Communication skills

Ownership

Salesforce

Lead lifecycle

SQL/BI tools

Workflow automation

AI workflows

Education

Bachelor's degree

Tools

LeanData

Job description

Uber Technologies Inc. in New York is seeking a Funnel Operations & Automation lead for the Uber for Business Revenue Tech team.

You will own the health of the lead funnel from entry to seller action, drive performance improvements, and work with Sales, Marketing, Engineering, and vendors to implement scalable automated workflows. You will develop metrics, fix bottlenecks, and translate business needs into robust processes and technology solutions.