Lead Front of House Supervisor — Thrift Store (Flexible Hours)

Particular Council of St. Vincent de Paul of Baton Rouge, Louisiana; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Vincent de Paul of Baton Rouge is seeking a Lead Front of House Associate to supervise thrift-store operations, lead staff and volunteers, and ensure a welcoming atmosphere for customers, donors, and neighbors served. The role reports to Store and Area Managers and covers cash handling, pricing, and daily store management.

The position requires a friendly, service-minded leader with retail experience, strong supervisory skills, and willingness to work nights, weekends, and holidays as needed.

Qualifications

• High school diploma or GED.
• Two years of retail experience including sales and cashiering.
• Excellent supervisory and conflict-resolution skills.
• Experience with POS systems, Excel, and Word.
• Ability to lead by upholding store processes and solve problems independently.
• Professional, clean appearance and prompt, courteous service.

Responsibilities

• Supervise store associates and volunteers, set break schedule, and lead the team in following break timing and store policies.
• Serve as the supervisor on duty when the Store Manager is away.
• In the Store Manager's absence, handle all cash according to store policy (deposits, daily receipts, reports).
• Monitor receiving and pricing to ensure proper accounting, pricing, tagging, and display.
• Create a warm, helpful atmosphere for every customer and answer the phone politely.
• Assist neighbors using vouchers to find merchandise and check other SVDP thrift stores for items.
• Cover the register when needed and handle voucher, cash, check, and card transactions securely.
• Assist with pricing, stocking, displaying merchandise, and processing donations.
• Keep the store clean and inviting (dusting, sweeping, mopping, vacuuming).

Skills

Retail experience

POS systems

Supervisory skills

Conflict resolution

Customer service

Team leadership

Problem solving

Flexible scheduling

Education

High school diploma or GED

Tools

Excel

Word

Job description

St. Vincent de Paul of Baton Rouge is seeking a Lead Front of House Associate to supervise thrift-store operations, lead staff and volunteers, and ensure a welcoming atmosphere for customers, donors, and neighbors served. The role reports to Store and Area Managers and covers cash handling, pricing, and daily store management.

The position requires a friendly, service-minded leader with retail experience, strong supervisory skills, and willingness to work nights, weekends, and holidays as needed.