Boutique Lead Front of House Associate

Particular Council of St. Vincent de Paul of Baton Rouge, Louisiana; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Vincent de Paul of Baton Rouge is seeking a Lead Front of House Associate to supervise thrift-store operations, lead staff and volunteers, and ensure a welcoming atmosphere for customers, donors, and neighbors served. The role reports to Store and Area Managers and covers cash handling, pricing, and daily store management.

The position requires a friendly, service-minded leader with retail experience, strong supervisory skills, and willingness to work nights, weekends, and holidays as needed.

Qualifications

• High school diploma or GED.
• Two years of retail experience including sales and cashiering.
• Excellent supervisory and conflict-resolution skills.
• Experience with POS systems, Excel, and Word.
• Ability to lead by upholding store processes and solve problems independently.
• Professional, clean appearance and prompt, courteous service.

Responsibilities

• Supervise store associates and volunteers, set break schedule, and lead the team in following break timing and store policies.
• Serve as the supervisor on duty when the Store Manager is away.
• In the Store Manager's absence, handle all cash according to store policy (deposits, daily receipts, reports).
• Monitor receiving and pricing to ensure proper accounting, pricing, tagging, and display.
• Create a warm, helpful atmosphere for every customer and answer the phone politely.
• Assist neighbors using vouchers to find merchandise and check other SVDP thrift stores for items.
• Cover the register when needed and handle voucher, cash, check, and card transactions securely.
• Assist with pricing, stocking, displaying merchandise, and processing donations.
• Keep the store clean and inviting (dusting, sweeping, mopping, vacuuming).

Skills

Retail experience

POS systems

Supervisory skills

Conflict resolution

Customer service

Team leadership

Problem solving

Flexible scheduling

Education

High school diploma or GED

Tools

Excel

Word

Job description

Lead Front of House Associate

Full-Time | Non-Exempt |

Flexible schedule required, including nights, weekends, and holidays as needed.

St. Vincent de Paul of Baton Rouge is seeking a friendly, organized, and steady Lead Front of House Associate to help run our thrift store for our customers, donors, and the neighbors we serve, as well as our staff and volunteers. In this role, you will focus on leading the team by example, keeping store operations running smoothly, and making sure every person who walks through our doors feels welcome.

Reporting to the Store Manager and Area Manager, the Lead Front of House Associate helps oversee day-to-day store operations, supervises team members and volunteers, and serves as the supervisor on duty when the Store Manager is away. You will oversee sales, cashiering, and back-of-house activity, schedule team breaks, and make sure SVDP policies and procedures are followed. Every sale in our store supports SVDP's programs for people in need. Through this work you will help carry out the mission of St. Vincent de Paul with dignity, compassion, and excellence.

What You'll Do

• Supervise store associates and volunteers, set the break schedule, and lead the team in following break timing and all SVDP policies and procedures.
• Serve as the supervisor on duty when the Store Manager is away.
• In the Store Manager's absence, take responsibility for all cash according to store policy, including bank deposits, daily receipts, and register reports.
• Monitor receiving and pricing to make sure merchandise is properly accounted for, priced, ticketed, and displayed.
• Create a sincere, warm, and helpful atmosphere for every customer, and answer the phone courteously and efficiently.
• Help neighbors using vouchers find the merchandise they need, and check other SVDP thrift stores for items customers are looking for.
• Cover the register when needed, accurately handling voucher, cash, check, and charge transactions and keeping the checkout area clean and orderly.
• Help price, stock, and display merchandise, and process donations for sale on the sales floor.
• Help keep the store clean and inviting, including dusting, sweeping, mopping, and vacuuming.

Who We're Looking For

Required

• A friendly, service-minded leader who treats every customer, donor, volunteer, and team member with dignity and respect.
• A high school diploma or GED.
• At least two years of retail experience, including sales and cashiering.
• Excellent supervisory and conflict-resolution skills.
• Experience with point-of-sale (POS) systems, Excel, and Word.
• The ability to lead by upholding store processes and to solve problems independently in a fast-paced team environment.
• A professional, clean appearance and prompt, courteous service to all customers and donors.
• Flexibility with changing job duties, and willingness to work at other SVDP locations when needed.
• Someone willing to work nights, weekends, and holidays as needed.

Preferred

• Retail management or supervisory experience.

Physical Requirements

• Able to stand and walk for extended periods (up to eight hours with reasonable breaks).
• Able to occasionally sit, climb, balance, stoop, kneel, crouch, or crawl.
• Able to occasionally lift up to 30 pounds, with or without assistance.
• Work is performed in retail and warehouse settings, both climate-controlled and not, with occasional exposure to outdoor weather, moving mechanical parts, and high places.

We are an equal opportunity employer and an E-Verify Program Participant.

If you require a reasonable accommodation during the application process, please let us know.