Lead Front Desk Supervisor: Healthcare Admin & Training

sluhn; Stroudsburg (Monroe County); On-site; USD 25,000 - 36,000; Full time

Job summary

St. Luke's University Health Network is seeking a Lead Front Desk Coordinator to organize and supervise front desk staff and all related administrative tasks.

Working with the Facility Director and Front Desk Manager, you will ensure efficient clinic operations and seamless patient experiences. The role requires a minimum of five years as a Medical Receptionist, with strong customer service, medical terminology knowledge, and data entry skills.

Qualifications

• Minimum five years' experience as a Medical Receptionist.
• Rehabilitation experience preferred.
• Excellent customer service and interpersonal skills required.
• General computer experience with data entry.
• Insurance background preferred.
• Knowledge of medical terminology required.
• Previous experience with Epic is a plus.

Responsibilities

• Oversee all front desk staff and administrative functions.
• Assist Front Desk Manager in staffing and supervising secretarial personnel.
• Train new hires and support training requests from current Front Desk Coordinators.
• Maintain Epic registration, account and claim edit work queues as directed.
• Serve as point of contact for Front Desk Coordinators with questions or problems.
• May assist in periodic site visits to monitor workflow.
• Dispense information and answer questions regarding the facility and its services.

Skills

Customer service

Interpersonal skills

Data entry

Medical terminology

Education

High school diploma or equivalent

Bachelor's degree in Business or health-related field (preferred)

Tools

Epic

Job description

St. Luke's University Health Network is seeking a Lead Front Desk Coordinator to organize and supervise front desk staff and all related administrative tasks.

Working with the Facility Director and Front Desk Manager, you will ensure efficient clinic operations and seamless patient experiences. The role requires a minimum of five years as a Medical Receptionist, with strong customer service, medical terminology knowledge, and data entry skills.