Front Desk Leader: Patient Experience & Operations

St. Luke’s University Health Network; Stroudsburg (Monroe County); On-site; USD 35,000 - 55,000; Full time

Job summary

St. Luke's University Health Network seeks a Lead Front Desk Coordinator to organize and prioritize all administrative functions in coordination with the Facility Director and Front Desk Manager.

The role oversees front desk staff and related clerical departments to ensure smooth patient flow and accurate Epic-related tasks. The position requires a high school diploma or equivalent, with a preference for a Bachelor’s degree in Business or a health field, and at least five years of medical

Qualifications

• Five years’ experience as a Medical Receptionist in healthcare.
• Excellent customer service and interpersonal skills are required.
• Knowledge of medical terminology preferred; insurance background helpful.

Responsibilities

• Supervise and guide designated staff, developing and coordinating administrative activities.
• Oversee clerical functions and improve clinic workflow and efficiency.
• Assist Front Desk Manager in staffing, training, and supervising secretarial personnel.
• Handle Epic registration, account, and claim edit work queues as directed.
• Serve as contact point for Front Desk Coordinators with questions or problems.

Skills

Customer service

Interpersonal skills

Office software

General computer experience

Education

High School diploma or equivalent

Bachelor’s Degree in Business or health field preferred

Tools

Epic

Job description

St. Luke's University Health Network seeks a Lead Front Desk Coordinator to organize and prioritize all administrative functions in coordination with the Facility Director and Front Desk Manager.

The role oversees front desk staff and related clerical departments to ensure smooth patient flow and accurate Epic-related tasks. The position requires a high school diploma or equivalent, with a preference for a Bachelor’s degree in Business or a health field, and at least five years of medical