Full Time Lead Front Desk Coordinator

St. Luke’s University Health Network; Stroudsburg (Monroe County); On-site; USD 35,000 - 55,000; Full time

Job summary

St. Luke's University Health Network seeks a Lead Front Desk Coordinator to organize and prioritize all administrative functions in coordination with the Facility Director and Front Desk Manager.

The role oversees front desk staff and related clerical departments to ensure smooth patient flow and accurate Epic-related tasks. The position requires a high school diploma or equivalent, with a preference for a Bachelor’s degree in Business or a health field, and at least five years of medical

Qualifications

• Five years’ experience as a Medical Receptionist in healthcare.
• Excellent customer service and interpersonal skills are required.
• Knowledge of medical terminology preferred; insurance background helpful.

Responsibilities

• Supervise and guide designated staff, developing and coordinating administrative activities.
• Oversee clerical functions and improve clinic workflow and efficiency.
• Assist Front Desk Manager in staffing, training, and supervising secretarial personnel.
• Handle Epic registration, account, and claim edit work queues as directed.
• Serve as contact point for Front Desk Coordinators with questions or problems.

Skills

Customer service

Interpersonal skills

Office software

General computer experience

Education

High School diploma or equivalent

Bachelor’s Degree in Business or health field preferred

Tools

Epic

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care. The Lead Front Desk Coordinator performs, organizes, and prioritizes all administrative functions. In conjunction with the Facility Director and Front Desk Manager, the Lead Front Desk Coordinator is responsible for overseeing all front desk staff and any additional administrative functions through the clerical departments.

JOB DUTIES AND RESPONSIBILITIES

• Meets all essential requirements and can completely function as a Front Desk Coordinator
• Provides supervision and guidance to designated staff, including developing and coordinating administrative activities.
• Oversees all required clerical functions, provides feedback and improvement suggestions in the clinics' workflow and efficiency.
• Assists the Front Desk Manager in staffing, maintaining, and overseeing all secretarial personnel.
• Helps in the training of new hires and any additional training requests from current Front Desk Coordinators.
• Assists, on an as directed basis, the Front Desk Manager in maintaining and completing all Epic registration, account, and claim edit work queues.
• Acts as a point person or contact for Front Desk Coordinators to contact regarding questions and problems.
• May assist the Front Desk Manager in periodic site visits
• Dispense information and answers questions regarding the facility and its services.

PHYSICAL AND SENSORY REQUIREMENTS

• Sitting up to eight hours per day, up to six hours at a time.
• Standing for up to eight hours per day, up to six hours at a time.
• Frequent fingering, handling, firm grasping.
• Frequent twisting and turning.
• Frequent lifting, carrying and pulling objects up to 50 lbs.
• Ability to push up to 250 lbs. in a wheelchair.
• Frequent stooping, bending, crouching, and reaching above shoulder level.
• Seeing as it relates to normal and peripheral vision.
• Hearing as it relates to normal conversation and telephone use.

EDUCATION

• High School diploma or equivalent required.
• Bachelor’s Degree in Business or other health related field preferred.

TRAINING AND EXPERIENCE

• A minimum of five years’ experience as a Medical Receptionist in the health care field.
• Previous Rehabilitation experience preferred.
• Excellent customer service and interpersonal skills required (office setting preferred).
• General computer experience with data entry required.
• Insurance background preferred.
• Knowledge of medical terminology required.
• Previous experience with Epic is a plus.

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network's service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children's Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare's five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network's flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.