Full Time Lead Front Desk Coordinator

St. Luke's University Health Network; Stroudsburg (Monroe County); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Luke’s University Health Network in Stroudsburg seeks a Lead Front Desk Coordinator to oversee front desk staff and administrative functions under the Facility Director and Front Desk Manager.

The role emphasizes supervision, training, Epic registration queues, and patient service excellence, requiring five years as a Medical Receptionist and strong communication skills.

Qualifications

• Five years’ experience as a Medical Receptionist in health care.
• Excellent customer service and interpersonal skills.
• General computer experience with data entry.
• Knowledge of medical terminology.
• Epic experience is a plus.

Responsibilities

• Meets all essential requirements and can function as a Front Desk Coordinator.
• Provides supervision and guidance to designated staff and administrative activities.
• Oversees clerical functions and improves workflow and efficiency.
• Assists Front Desk Manager in staffing and overseeing secretarial personnel.
• Helps train new hires and handle training requests.
• Assists with Epic registration, account and claim edit queues.
• Acts as a point of contact for Front Desk Coordinators.
• May assist in periodic site visits.
• Dispense information and answer questions regarding the facility and services.

Skills

Staff supervision

Administrative coordination

Customer service

Interpersonal skills

Communication

Education

High School diploma or equivalent

Bachelor’s degree in Business or related health field

Tools

Epic

Job description

St. Luke’s is proud of the skills, experience and compassion of its employees. The employees of St. Luke’s are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient’s ability to pay for health care.

The Lead Front Desk Coordinator performs, organizes, and prioritizes all administrative functions. In conjunction with the Facility Director and Front Desk Manager, the Lead Front Desk Coordinator is responsible for overseeing all front desk staff and any additional administrative functions through the clerical departments.

JOB DUTIES AND RESPONSIBILITIES:

• Meets all essential requirements and can completely function as a Front Desk Coordinator
• Provides supervision and guidance to designated staff, including developing and coordinating administrative activities.
• Oversees all required clerical functions, provides feedback and improvement suggestions in the clinics’ workflow and efficiency.
• Assist the Front Desk Manager in staffing, maintaining, and overseeing all secretarial personnel.
• Helps in the training of new hires and any additional training requests from current Front Desk Coordinators.
• Assists, on an as directed basis, the Front Desk Manager in maintaining and completing all Epic registration, account, and claim edit work queues.
• Acts as a point person or contact for Front Desk Coordinators to contact regarding questions and problems.
• May assist the Front Desk Manager in periodic site visits
• Dispense information and answers questions regarding the facility and its services.

PHYSICAL AND SENSORY REQUIREMENTS:

Sitting up to eight hours per day, up to six hours at a time. Standing for up to eight hours per day, up to six hours at a time. Frequent fingering, handling, firm grasping. Frequent twisting and turning. Frequent lifting, carrying and pulling objects up to 50 lbs. Ability to push up to 250 lbs. in a wheelchair. Frequent stooping, bending, crouching, and reaching above shoulder level. Seeing as it relates to normal and peripheral vision. Hearing as it relates to normal conversation and telephone use.

EDUCATION:

High School diploma or equivalent required. Bachelor’s Degree in Business or other health related field preferred.

TRAINING AND EXPERIENCE:

A minimum of five years’ experience as a Medical Receptionist in the health care field. Previous Rehabilitation experience preferred. Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required. Insurance background preferred. Knowledge of medical terminology required. Previous experience with Epic is a plus.

St. Luke’s University Health Network is an Equal Opportunity Employer.