Front Desk Leader & Clinic Operations Coach

St. Luke’s University Health Network; Stroudsburg (Monroe County); Hybrid; USD 42,000 - 56,000; Full time

Job summary

St. Luke's University Health Network is seeking a Lead Front Desk Coordinator to supervise front desk staff and oversee clerical functions in our clinics.

You will support the Front Desk Manager, coordinate administrative activities, and assist with Epic registration and claim edit work queues. Ideal candidates have at least five years of medical receptionist experience in healthcare, strong customer service skills, and knowledge of medical terminology.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s Degree in Business or health related field preferred.
• Minimum five years’ experience as a Medical Receptionist in the health care field.
• Knowledge of medical terminology required; insurance background preferred.

Responsibilities

• Oversee front desk staff and other clerical functions in clinics.
• Provide supervision and guidance to designated staff and coordinate administrative activities.
• Assist in staffing, training, and overseeing secretarial personnel.
• Assist with Epic registration, accounts, and claim edit queues as directed by Front Desk Manager.
• Serve as point of contact for Front Desk Coordinators and address questions or problems.
• Contribute to site visits and training as needed.
• Provide patient information and answer questions about the facility and services.

Skills

Customer service

Interpersonal skills

Data entry

Education

High School diploma or equivalent

Bachelor’s Degree in Business or health related field preferred

Tools

Epic

Microsoft Office

Job description

St. Luke's University Health Network is seeking a Lead Front Desk Coordinator to supervise front desk staff and oversee clerical functions in our clinics.

You will support the Front Desk Manager, coordinate administrative activities, and assist with Epic registration and claim edit work queues. Ideal candidates have at least five years of medical receptionist experience in healthcare, strong customer service skills, and knowledge of medical terminology.