Front Desk Lead & Office Operations Supervisor

Summit Spine and Joint Centers; Cumming (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Summit Spine and Joint Centers is seeking a Lead Front Desk Receptionist to oversee day-to-day front office operations across Region 4 clinic locations, including Cumming and nearby sites. You will train reception staff, manage workload, and coordinate with providers and medical staff to ensure smooth patient flow.

The role is full-time with benefits, reporting to the Assistant Operations Manager. Occasional travel to other Georgia clinic locations is required to support coverage and efficiency.

Qualifications

• Experience with front desk in medical/clinical setting preferred.
• Proven customer-service excellence and professional communication.
• Ability to travel to multiple clinic locations as needed.

Responsibilities

• Ensure staff is maintaining proper customer service such as greeting patients and tone of voice Ensure Patient Payment Log is correct with staff
• Obtain Liens for the day
• Obtain BCBS Checks if any
• Resolve any insurance issues using the chat
• Reach out to management with any insurance copay payment plans
• Double check money matches at the end of the day / petty cash
• Train new hires in each of the different stations
• Assigning scan piles to different stations at the front desk
• Cover any station when a staff member is late/cannot come in
• Ensure that staff has completed all daily tasks (callbacks, scanning sheets, sending sheets, etc.) as well as restocked station before they leave for the day
• Confirm staff is using the correct MESVT when taking credit card payments
• Communicate and mediate with patients on questions Receptionist may not be able to assist with.
• Assist with upset patients/patient concerns – Contact Manager for help with this
• Report any misconduct in the front office to the manager. E.g. Tardiness, lack of efficiency, phone use
• Monitor overall flow of the office and help where necessary
• Complete any additional task requested by management

Skills

Front desk experience

Customer service

EHR experience

Travel willingness

Education

Bachelor's Degree preferred

Tools

eClinicalWorks

Job description

Summit Spine and Joint Centers is seeking a Lead Front Desk Receptionist to oversee day-to-day front office operations across Region 4 clinic locations, including Cumming and nearby sites. You will train reception staff, manage workload, and coordinate with providers and medical staff to ensure smooth patient flow.

The role is full-time with benefits, reporting to the Assistant Operations Manager. Occasional travel to other Georgia clinic locations is required to support coverage and efficiency.