Lead Front Desk & Office Operations

Summit Spine and Joint Centers; Dalton (GA); On-site; USD 25,000 - 39,000; Full time

Job summary

Summit Spine and Joint Centers in Dalton, GA is seeking a Lead Front Desk Receptionist to oversee day-to-day front desk operations across Region 6 clinics. Under supervision of a licensed provider, you will delegate workload, manage shifts, and ensure daily tasks are completed while coordinating with Providers, Lead Medical Assistant, Lab Collectors and Medical Assistants.

This full-time benefited position reports to the Assistant Operations Manager and requires willingness to travel between

Qualifications

• Experience using eClinicalWorks or other EHR system preferred
• 1-year clinical experience preferred
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience

Responsibilities

• Obtain Liens for the day
• Obtain BCBS Checks if any
• Resolve any insurance issues using the chat
• Reach out to management with any insurance copay payment plans
• Double check money matches at the end of the day / petty cash
• Train new hires in each of the different stations
• Assigning scan piles to different stations at the front desk
• Cover any station when a staff member is late/cannot come in
• Ensure that staff has completed all daily tasks (callbacks, scanning sheets, sending sheets, etc.) as well as restocked station before they leave for the day
• Confirm staff is using the correct MESVT when taking credit card payments
• Communicate and mediate with patients on questions Receptionist may not be able to assist with.
• Assist with upset patients/patient concerns – Contact Manager for help with this
• Report any misconduct in the front office to the manager. E.g. Tardiness, lack of efficiency, phone use
• Monitor overall flow of the office and help where necessary
• Complete any additional task requested by management

Skills

Travel to locations

Detail oriented

Cross-train

Education

eClinicalWorks / EHR experience

1 year clinical experience

Bachelor's degree preferred

Job description

Summit Spine and Joint Centers in Dalton, GA is seeking a Lead Front Desk Receptionist to oversee day-to-day front desk operations across Region 6 clinics. Under supervision of a licensed provider, you will delegate workload, manage shifts, and ensure daily tasks are completed while coordinating with Providers, Lead Medical Assistant, Lab Collectors and Medical Assistants.

This full-time benefited position reports to the Assistant Operations Manager and requires willingness to travel between