Lead Front Desk Manager – Luxury Beach Resort

Davidson Hospitality Group; Charlotte Amalie (United States Virgin Islands); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereave

401K Match

Job summary

Morningstar Buoy Haus Beach Resort in St. Thomas is hiring a Front Desk Manager to lead the front desk team and deliver exceptional guest experiences.

You will supervise daily operations, train staff, handle guest inquiries, and ensure smooth check-in/check-out and reservation management. The role requires 2 years of departmental leadership in front office, strong communication skills, cash handling experience, and proficiency in Opera PMS, Micros, and Microsoft Office.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel.

Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes
• Train, mentor, and motivate front desk staff to deliver outstanding service
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
• Manage room inventory and maximize revenue through effective room management strategies
• Conduct performance evaluations and provide feedback to front desk team members

Skills

Time management

Negotiation

Leadership

Communication

English fluency

Cash handling

Tools

Opera PMS

Micros

Microsoft Office

Excel

Job description

Morningstar Buoy Haus Beach Resort in St. Thomas is hiring a Front Desk Manager to lead the front desk team and deliver exceptional guest experiences.

You will supervise daily operations, train staff, handle guest inquiries, and ensure smooth check-in/check-out and reservation management. The role requires 2 years of departmental leadership in front office, strong communication skills, cash handling experience, and proficiency in Opera PMS, Micros, and Microsoft Office.