Beachfront Resort Guest Experience Host

Davidson Hospitality Group; Charlotte Amalie (United States Virgin Islands); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision Coverage

Teledoc service

Hotel Discounts

Tuition Reimbursement

Job summary

Morningstar Buoy Haus Beach Resort in St. Thomas is seeking a friendly Resort Host to warmly welcome guests and ensure a memorable arrival experience. You will manage check-ins/outs, answer questions, and guide guests on local attractions and hotel amenities.

The ideal candidate has customer service experience, strong communication skills, and cash handling ability. This role requires flexibility to work evenings, weekends, and holidays; Davidson Hospitality Group supports career growth and a

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Skills

Customer service

Communication skills

Cash handling

Problem solving

Organizational skills

Education

High School diploma or equivalent

Job description

Morningstar Buoy Haus Beach Resort in St. Thomas is seeking a friendly Resort Host to warmly welcome guests and ensure a memorable arrival experience. You will manage check-ins/outs, answer questions, and guide guests on local attractions and hotel amenities.

The ideal candidate has customer service experience, strong communication skills, and cash handling ability. This role requires flexibility to work evenings, weekends, and holidays; Davidson Hospitality Group supports career growth and a