Front Desk Manager: Lead Guest Experience & Team

Morningstar Buoy Haus Beach Resort; Charlotte Amalie (United States Virgin Islands); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Teledoc service

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Morningstar Buoy Haus Beach Resort in St. Thomas seeks a dynamic Front Desk Manager to lead our front desk team and deliver exceptional guest experiences in a beachfront setting.

You will oversee daily operations, train staff, handle guest inquiries, and coordinate with other departments for seamless guest experiences. Must have 2 years of departmental management, strong communication skills, and proficiency with Opera PMS, Micros, Microsoft Office, and Excel.

Qualifications

• 2 years prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel.

Responsibilities

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes.
• Train, mentor, and motivate front desk staff to deliver outstanding service.
• Handle guest inquiries, concerns, and complaints in a professional and timely manner.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management.
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction.
• Manage room inventory and maximize revenue through effective room management strategies.
• Conduct performance evaluations and provide feedback to front desk team members.

Skills

Front desk management

Team leadership

Cash handling

English fluency

Time management

Negotiation

Public communication

Attention to detail

Customer service

Tools

Opera PMS

Micros

Microsoft Office

Excel

Job description

Morningstar Buoy Haus Beach Resort in St. Thomas seeks a dynamic Front Desk Manager to lead our front desk team and deliver exceptional guest experiences in a beachfront setting.

You will oversee daily operations, train staff, handle guest inquiries, and coordinate with other departments for seamless guest experiences. Must have 2 years of departmental management, strong communication skills, and proficiency with Opera PMS, Micros, Microsoft Office, and Excel.